Network Administrator

Title : Network Administrator Department : Information Services. Division : Information Technology

Annual Pay Range : $64,739 - $77,737

GENERAL PURPOSE

Performs a variety of complex administrative and technical duties as needed to configure and install network systems and associated hardware and software.

SUPERVISION RECEIVED

Works under the general supervision of an Information Services Director.

SUPERVISION EXERCISED

None

ESSENTIAL FUNCTIONS

Network Administration : Works closely with departments and Information Services Director to plan future growth and expansion of technology network. Maintain current network systems and keep support staff updated on the latest tools and processes. Engages in regular network troubleshooting activities and resolves network connectivity issues.

Responsible for hands-on support in day-to-day processes and operations performed on network operating systems; responsible for the configuration, installation and testing of applications, directories, groups / user interfaces, client-server software, diagnostic utilities, workstation configuration, access and security requirements for multi-user local area networks. May provide support on the operation and maintenance of computer system infrastructure, such as operating system, system security, VLAN assignment, IP space allocations, WAN / VPN connectivity, domain assignments and various system components.

Responsible for installing and setting up software applications on the network; administer user accounts, file access rights, network security, Email, remote access to network; monitor network for errors, system slowdowns and other failures; administer system security, firewalls, and virus and spam filters; duties include support of network operating systems consisting of server software modules, workstation interfaces, diagnostic utilities, third party product utilization and reporting systems to ensure proper functioning of the network.

Responsible for support of computer networks on the LAN and WAN levels; configure and install computer hardware such as file servers, switches, routers, firewalls, PC / Mac workstations, printers, network cabling, hubs, and various other resources.

Reviews security issues and access control mechanisms to prevent unwanted access to county / state networks; adheres to network change management and configurations that meet required security policy; develops new methodologies to improve networking performance and client service.

May assist with data base operations such as the planning, implementation, integration, coordination and monitoring of system; assist in needs assessment and long-range planning; may participate in the acquisition of hardware and software; may assist with the developing and implementing of standard operating procedures and policies such as system security, quality control and design documentation; designs and documents computer systems including input, output, processing and file structure requirements.

Provide input on the planning and implementing of system expansions and upgrades; perform inventories of computer hardware and software assets in preparation for future system planning; evaluate new hardware and software for compatibility with existing system and county goals and makes recommendations to supervision.

Conduct user training and develop training aids. As needed, train end users in proper usage of various software packages including word processing, spreadsheet, database, and other approved software.

Server Maintenance : Performs maintenance of system servers; assembles, upgrades and installs server stations; makes recommendations for upgrades, patches and new applications and equipment; assess changing technology to determine impact upon existing systems; monitors daily operation; install, maintain and manage and support Storage Arrays and SAN switching.

Assists in the evaluation and recommendation of hardware and software acquisitions; evaluates and monitors system capacity; predicts and estimates hardware and software performance for current and future operations volume; assures hardware and software capability to continually handle changing information and storage requirements; provides recommendations for improving operational efficiency throughout the county.

VoIP Communications : Develops and deploys VoIP hardware and solutions. Maintains network quality of service for voice.

Cellular Devices : Maintains and deploys cellular data and voice devices as needed. Works with various cellular vendors.

Disaster Recovery : Participates in the development and maintenance of systems integrity; helps develop and maintain backup and recovery procedures to assure system protection in the event of hardware / software failure and preserve digital records; assists with rotation of backup media; assures privacy and security for systems software and database; helps document procedures and train personnel to respond to emergencies as needed; sets up security systems, including passwords, log-ins, and various levels of the same.

Customer Support : Serves as centralized help center to employees; provides technical network services and trouble-shooting to ensure functionality of network services (e.g. : DNS, DHCP, TCP / IP, MS Office, system software, wireless, Email, and internet); provides prompt resolution to various network issues and problems.

Produces program, software, and application documentation to aide in the maintenance of network systems, address trouble shooting issues or assist developers and end users.

Provides on-demand, help-desk technical assistance to all users; researches and resolves technical network problems and communicates resolutions to employees; answers inquiries concerning use of hardware and software, including, computers, printers, word processors, spreadsheets, phones, printers , scanners, copiers, internet, email and operating systems; conducts training as needed on county software and hardware.

Performs related duties as required.

MINIMUM QUALIFICATIONS

1. Education and Experience :

A. Cisco CCNA Level Certification;

AND

B. Four (4) years of progressively responsible experience in data entry, computer operations, data processing, or IT systems administration;

OR

C. An equivalent combination of education and experience.

2. Required Knowledge, Skills, and Abilities :

Working knowledge of various operating systems (MacOS, Windows, Linux) and network protocols (TCP / IP, etc.). May be required to have a working knowledge of GSuite, services and software applications including but not limited to, Google Cloud Services, Virtual Networking, Switching, Routing, and Other networking protocols; knowledge of interrelationships and functions of various county departments and databases is desired; skilled in database management, system design concepts, computer networking, network devices, setup and installation of computer hardware including, but not limited to personal computers, printers, file servers, scanners, network interfaces, serial / parallel interfaces, etc.; familiar with routers, firewalls and other network appliances; skilled with hardware configurations and capabilities, operating system fundamentals, data communication concepts, documentation procedures; some knowledge of telephone systems and voice messaging programs.

Ability to manage complex computer network operations; organize, plan, and prioritize and follow complex procedures and instructions; read and understand computer printouts; recognize and solve problems related to data entry and retrieval; communicate technical information effectively, verbally and in writing; perform mechanical duties related to installation of terminals, printers, hardware and related items; develop effective working relationships with supervisors, elected officials, subordinates and fellow employees.

3. Special Qualifications :

• Desire CCNA certification or equivalent
• Flexibility to work extended daily hours and weekends as needed to maintain computer operations.
• May be required to be or become Spillman System Certified.

4. Work Environment :

Daily performance of duties require climbing, stooping, lifting (up to 50 lbs), and crawling. Muscular strength of arms, hands, back and legs necessary in lifting boxes of print materials, computer components, and relocating terminal cables. Duties generally performed indoors under controlled climatic conditions. Mental application required emotional stability in dealing with time deadlines and stresses of emergency response needs.

As per Washington City policy and / or procedures, a background check, and drug screening evaluation will be required for potential new hire candidates prior to an offer of employment. I understand that if I am under the age of 18, I must have my parent or my legal guardian grant their permission for the background check and drug screening test to be performed.

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