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Bilingual Customer Service & Inside Sales Representative (CanadianFrench-English)

Bilingual Customer Service & Inside Sales Representative (CanadianFrench-English)

COOPABLELexington, Kentucky, United States
3 days ago
Job type
  • Full-time
Job description

About Us :

At COOPABLE , we specialize in helping car dealerships tap into the full potential of co-op marketing funds. Our expertise and passion for marketing set us apart from other automotive agencies. We offer our clients the freedom to work with their preferred vendors, ensuring their marketing strategy aligns perfectly with their vision. Our streamlined approach involves clear communication, swift approvals, and a strategic use of co-op funds, delivering tangible and impactful results.

Position Overview :

We’re seeking a Bilingual Customer Service & Inside Sales Representative (Canadian French-English) to join our new Lexington, KY office. This hybrid position bridges customer support and sales coordination—helping dealerships across North America (including French-speaking regions of Canada) navigate their marketing and co-op programs with confidence.

If you’re detail-oriented, people-focused, and thrive on solving problems, this is a great opportunity to grow your career with a team that values initiative, communication, and creativity.

Key Responsibilities :

  • Serve as a primary point of contact for both English and French-speaking clients.
  • Provide friendly, professional support via phone, email, and video calls.
  • Support the sales team with scheduling, proposals, and follow-ups.
  • Track leads and help manage our CRM system.
  • Follow up with potential clients via email, phone, and LinkedIn.
  • Prepare presentations and reports for management.
  • Help coordinate sales events, meetings, and trade shows.
  • Guide clients through co-op documentation and claim submissions.
  • Troubleshoot account or campaign issues with empathy and efficiency.
  • Gather feedback from clients to improve service and communication.
  • Maintain accurate records of interactions, sales activity, and client status updates.

Qualifications :

  • Fluent in both Canadian French and English (written and verbal) — required.
  • Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
  • Excellent communication and organizational skills.
  • Customer-focused mindset with patience and problem-solving ability.
  • A willingness to learn and adapt quickly in a fast-paced environment.
  • Basic familiarity with Google Workspace and CRM tools

    • Bonus Points For :

  • Prior experience in customer service, sales, or marketing (even internships).
  • Understanding of automotive, B2B, or co-op marketing.
  • A self-starter attitude—you take initiative and get things done.

    • Why You’ll Love Working Here :

  • Competitive base pay + performance bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and company holidays.
  • Career development and growth opportunities.
  • Collaborative, supportive team culture.
  • Modern office in downtown Lexington, KY.
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    Inside Sales Customer Service Representative • Lexington, Kentucky, United States