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Customer Service Representative
Customer Service RepresentativeOhio Staffing • Port Clinton, OH, US
Customer Service Representative

Customer Service Representative

Ohio Staffing • Port Clinton, OH, US
2 days ago
Job type
  • Full-time
Job description

Customer Service Representative

LEWCO, Inc. is seeking a motivated, detail-oriented Customer Service Representative to support its Sales Department. This full-time role involves data entry, handling customer inquiries, and facilitating sales processes within a fast-paced environment.

Essential Duties And Responsibilities :

  • Respond to customer quote requests via email and phone
  • Enter customer RFQ's into company ERP system
  • Focus on providing customer value and exemplary customer service
  • Develop basic understanding of company products and their applications
  • Schedule meetings and assist with logistics (e.g. video conferences, room bookings, lobby welcome-board & check-in system, set-up / clean up and catering / refreshments)
  • Prepare documents, reports, and presentations
  • Anticipate needs and handle challenges efficiently
  • Other duties as assigned

Supervisory Responsibilities :

None

Qualifications & Skill Requirements :

To perform this job successfully, an individual must be able to carry out each essential duty effectively. The requirements listed below represent the knowledge, skills, and abilities necessary for successful performance in this role :

  • Must have initiative, professionalism, and a team-focused mindset to deliver exceptional customer service and support sales efforts
  • Prioritize conflicting needs; handle matters expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures and input from various participants
  • Excellent organizational skills and attention to detail
  • Maintain good-natured, positive and professional working relationships with all staff at all levels / functions of organization
  • Excellent verbal and written communication skills free of spelling, grammatical, and content errors, with consistency of content and branding
  • Work independently and collaboratively within a team
  • Work proactively to improve existing processes and tools
  • Write routine reports and correspondence

    • Education and Experience :

    The following education and experience are required to successfully perform the duties of this position :

  • High School Diploma required
  • Associate or bachelor's degree in Business Administration or related field preferred
  • 3-5 years of experience in a related role

    • Mathematical Skills :

  • Fundamental understanding of profitability metrics and cost-based accounting
  • Ability to apply basic mathematical concepts, including algebra and geometry

    • Computer Skills :

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Ability to quickly learn and effectively use ERP and CRM systems
  • Must possess sufficient skill to navigate and perform tasks within the company's ERP and CRM platforms

    • Lewco, Inc. offers :

  • Competitive Compensation
  • Health Care Coverage
  • Life Insurance
  • Paid holidays and vacation
  • Tuition Assistance
  • 401K with Company Match
  • Attendance Incentive Opportunity
  • ... And more!

    • EOE AA M / F / Vet / Disability

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    Customer Service Representative • Port Clinton, OH, US