Installation Engineer

Installation Engineer

The Installation Engineer provides technical onsite support and expertise for the complete installation of radiographic systems (rooms) sold by Fujifilm Healthcare Americas Corporation at customer sites in accordance with QSR guidelines. Responsible for developing procedures and protocols aligned with product manuals to maximize efficiency of the installation within maximum expected timelines for each. Internal and external contacts often pertain to company plans and objectives. Normally receives minimal instruction in routine work, general instructions on new products or assignments. Determines methods and procedures on new products and may provide guidance to other personnel. Responsible for training local personnel on how to install equipment and best practices related to the installation process. To meet the needs of our customers, work outside normal business hours and holidays are required.

At FUJIFILM Healthcare Americas Corporation, we're on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics. But we don't stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly. Ready to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive. Our headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town. Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles."

Job Description

Duties and Responsibilities

• Performs the installation of hardware and software of medical imaging systems, components, and accessories to ensure conformance with appropriate market specifications.
• Identifies issues and communicates with the Product Support Specialist (PSS) or the Imaging System Project Manager (ISPM) to address incompatibilities / concerns.
• Makes recommendations for corrections or process changes.
• Interfaces with internal and external customers in support of project coordination and to address any challenges / discrepancies that may arise during the installation process.
• Completes all required documentation in a timely manner.
• Assists with technical training within the scope of an assigned product family, product or module which includes installation guidance for local personnel.
• Assists in the investigation of product complaints dispositioned within the Quality Review Board (QRB) process.
• Maintains technical expertise on HCUS product offerings and stays abreast of current industry trends and future technology advancements through continuous education.
• Assesses new techniques and current work practices to reduce service costs and increase installation efficiency.
• Participates in customer pre-installation site visits, as necessary.
• Adheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Qualifications

Physical Requirements

Travel

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department.

Job Locations US-Remote