Coordinator of Staff and Community Development - New Mexico ALB

Overview

Position Title : Coordinator of Staff and Community Development - New Mexico ALB

Location : Albuquerque, NM

Coordinates and oversees staff development and training activities to support quality service delivery. Expected areas of focus include but are not limited to : orientation and training activities in-person at all NMS locations state-wide and various community locations, cultural competence and diversity, documentation, productivity and efficiency, staff development and skill enhancement activities, and other duties and special projects as assigned.

Essential Functions

• Staff Training & Orientation : Provides in-person support to all NMS locations state-wide overseeing, coordinating, and providing staff development and training activities.
• Provides orientation and training to all new employees to include, but not limited to, NMS program service array and locations / sites, company and program policies and procedures, program specific operations, resource usage (including equipment, system resources, EHR, etc.).
• Coordinates training program(s) for existing employees incorporating requirements from regulating entities (such as state / CARF / special contract) as well as identified program / site specific needs.
• Takes a leadership role in development, and delivery of ongoing staff development and trainings.
• Takes a leadership role in needs identification and development of staff training tools, workflows, or other aids to support staffs' successful quality service delivery and documentation.
• Acts as a liaison with community partners to include, but not limited to, providing training and education on behalf of NMS to community partners / affiliates, supporting outreach and recruitment efforts, and identification of external training opportunities, topics, and trainers to benefit NMS staff.
• Oversees, coordinates, or provides specific regular / required training such as CPI, CPR / First Aid, MH First Aid for both internal (staff) and external (community) populations.
• Modeling excellent customer service skills, patient interaction, and teamwork.

Cultural Competence and Diversity

Documentation

Efficiency and Productivity

Staff Development Activities

Other

Completes other administrative and operational support duties and special projects as developed and assigned.

Qualifications

Education and Experience :

Knowledge and Skills :

Excellent communication skills and ability to connect with a variety of team(s) / groups. Knowledge of behavioral health services. Ability to manage time and meet deadlines. Ability to create / develop and / or procure training content based on a variety of needs / requirements. Conduct interviews and meetings and to manage time and prioritize projects. Good writing and verbal skills.

Position Type : Full Time

Travel Percentage : Occasional

Job Category : Training

Education Level : High School / GED

Job Shift : Day

Equal employment opportunity, including veterans and individuals with disabilities.

PI278076766

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