Account Partnership - Specialist

Account Partnership - Specialist

If you're passionate about building a better future for individuals, communities, and our countryand you're committed to working hard to play your part in building that futureconsider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is : Grade : Services 206 Pay Range : $21.97 - $31.87

As an Account Partnership - Specialist, you'll play a crucial role in supporting billing and invoicing processes for all third-party sponsored students, ensuring efficiency and accuracy in records, and maintaining timely communication with stakeholders.

What You'll Do

• Support billing and invoicing processes for all third-party sponsored students
• Track and prepare student invoices, adhering to university deadlines and policies
• Research and troubleshoot time-sensitive issues
• Manage internal and external communication regarding sponsorship letters, tuition payments, and account balances
• Maintain appropriate and timely communication with stakeholders within the Customer Relationship Management system
• Work closely with various stakeholders on escalated student account issues
• Communicate with vendors and other third-party affiliates to reconcile and coordinate the student's account
• Ensure efficiency and accuracy of records
• Adhere to compliance with university, state, and federal regulations and procedures

What You'll Bring

Bonus Points if You Have

Experience in lieu of education Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.

What to Expect At WGU, our mission drives everything we doincluding how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations, practical problem-solving, and authentic collaboration.

We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. If selected, you'll hear from a recruiter or hiring manager who will guide you through the process and help you know what to expect at each stage. We aim to communicate decisions promptly and respectfully.

Here's what that typically looks like :

Work Location This is a full-time, home office position.

While we welcome talented applicants from all backgrounds, WGU is not able to provide visa sponsorship for this specific role.

We're looking forward to getting to know you and seeing how you think, collaborate and build. Welcome to WGU.