Senior Program Manager, WorldWide Logistics Business Process Re-Engineering (BPR)

Senior Program Manager, WorldWide Logistics Business Process Re-Engineering (BPR)

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. As a Senior Program Manager within the Worldwide Business Process Engineering organization, you will work with a globally dispersed cross-functional team to conduct root cause and alternatives analysis to add new supply chain capability, drive process optimization, increased scale & efficiency, and minimize cost. You will prepare appropriate documentation including current state, value stream mapping, scenario & sensitivity testing, financial analysis, and business case development. You will oversee all aspects of project information including timelines, budgets, resource allocation, scope and definition, and provide oversight of a global portfolio of projects.

You will have the ability to find opportunities and lead business process re-engineering efforts. You will also be responsible for leading medium to large size, global cross-functional projects, build and roll-out innovative technology and business process solutions that increase efficiencies, improve customer satisfaction, build customer loyalty, and drive revenue. This position requires you to work with senior management and global teams to define processes and system roadmaps and drive improvements of the organization. This effort is directly linked to our commercial strategy and needs to be forward-looking. This may include : Understanding future strategies and directions to anticipate needs; Building Internal and external expertise driving best practice and innovation; Situation analysis and audit of current organization / process / data and systems; Gap analysis of As-Is vs. To-Be; Proposing and driving new solutions that may be implemented WW or addressing local processes; Develop metrics such as customer satisfaction, user acceptance, business impact, e.g. Apply analytical skills to help rationalize and inspire change.

Essential Duties and Responsibilities :

• Gather and synthesize detailed, global business requirements and design specifications.
• Assess current processes. Develop and implement future business processes.
• Serve as liaison to Operation teams to develop technology systems solutions (requirements, user testing, etc.) to support WW SOS initiatives.
• Partners with key cross-functional partners to solicit customer and associate feedback to identify initiative improvement opportunities for implementation.
• Act as a liaison between the business teams and IS&T (Information Systems and Technology) to ensure that the business requirements are complete and met by the proposed technology solutions.
• Drive the design, development, implementation and management of solutions for Customers.
• Work with business leads to define and manage business process and technology roadmaps in support of long-term divisional strategies.
• Implement new ideas effectively within the Apple culture. Influence decisions and change management through collaboration, leadership, and a customer-focused approach.
• Provide functional subject matter expertise.
• Manage complex projects to major milestones. Develop project justification proposals, business cases and return on investment estimates; obtain executive approval and funding.
• Develop and maintain key project governance documentation to ensure the proper amount of structure is applied to enable project success.
• Facilitate project related testing, roll-out, and post-mortem work.
• Provide timely updates and elevate critical risks to project, management, and senior executive teams.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $175,300 and $263,900, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including : Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.