Customer Care Advocate

Life Service Customer Care Advocate

The Team You Will Join? Life Services Department

Location : Warwick, RI Virtual with In-Person Training. New Hires Should live within a commutable distance of Warwick.

The Opportunity? As a Customer Care Advocate, you'll take inbound calls from family members, attorneys and funeral homes regarding life insurance death claims. Whether helping someone start a new claim or providing updates on an existing claim, you'll be a trusted voice during one of life's most difficult moments.

We're looking for great listeners with a strong phone presence, empathy and attention to detail. If you're someone who thrives on helping others, providing clarity, and guiding people through challenging situations with care, this role is your opportunity to create meaningful impact in your work.

As a leader in insurance, MetLife never underestimates the significance of the impact made by our associates. To enhance your success and engagement from day one and throughout your career, we provide numerous benefits including, but most definitely, not limited to :

How You'll Help Us Build a Confident Future (Key Responsibilities)

Live within a commutable distance to a MetLife Office

Complete training and nesting in-office November 5th - December 23rd, 2025. No PTO can be taken during the training period. Must adhere to strict start / end times. Position will move to virtual after successful completion of training.

Attend required office visits at least once a month at the direction of leadership, including for monthly events, training, meetings, etc.

Work required shift during hours of operation between 8 : 00am - 8 : 00pm ET Monday through Friday; must be flexible regarding the ability to work overtime & shift worked, which may change based on business need and bidding process.

Consistently meet or exceed key performance indicators.

What You Need to Succeed (Required Qualifications)

Strong computer / keyboard skills.

Ability to navigate between multiple computer systems and applications simultaneously.

Strong ability to multitask, navigate business procedures and problem solve.

Quickly grasp information and efficiently solve verbal challenges with strategic thinking.

Ability to adapt to new technologies.

Communicate complex verbal and written concepts with ease.

Ability to prioritize and manage time effectively.

Demonstrate empathy and active listening to others

High School Diploma or GED

• ?What Can Give You an Edge (Additional Skills)

A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.

Higher education or professional certification

Insurance or financial service industry experience

Prior call center experience

Equal Employment Opportunity / Disability / Veterans

If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.