Job File Coordinator

Job File Coordinator

Join our team in Union, Missouri, as a full-time Job File Coordinator! SERVPRO of Franklin County seeks a detail-oriented person who can coordinate all aspects of customer jobs from start to finish. Also, someone who demonstrates excellent communication skills as a team player and proven multi-tasker.

Primary Role :

• Respond to customer calls and perform services according to production guidelines while following "The SERVPRO Way" to ensure all customer needs are met or exceeded.
• Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordinating, and audits of jobs.
• Create preliminary estimates and job file backup, along with general office duties.

Other Duties :

Monitor job files and audit status

Maintain job files using company software

Ensure client requirements are followed

Review and validate initial field documentation

Maintain internal and external communication

Complete and review job file documentation for final upload and audit process

Perform job close-out

Experience and Skill Set :

A minimum of two years of business / office experience

Working knowledge of current business software, e.g. Word / Excel

Superb customer and administrative service skills

Experience in writing estimates and / or job file processes a plus

Experience in commercial cleaning, restoration, and / or insurance preferred

High School diploma / GED

Job type :

Full-time

7 : 30 am - 4 pm

Monday to Friday

Overtime

Benefits :

Health insurance

Paid time off

Dental insurance

Vision insurance

401(k) matching

Compensation :

Includes $16 hourly rate plus bonuses