Career Coach

POSITION TITLE : Career Coach LOCATION : Louisville, KY STATUS : Full Time, Hourly, Non-Exempt PROGRAM : Recovery Reintegration Program REPORTS TO : Program Manager INTRODUCTION : Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors.We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education.When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities.Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA!We offer a comprehensive benefits package to employees who meet eligibility requirements. BENEFITS : Volunteers of America Mid-States, offers a rich and robust benefits package the supports a healthy work life balance, which include the following : Health and Wellness Employee Assistance Plans (EAP) Health and Wellness Program Medical Coverage Dental Coverage Vision Coverage Flexible Spending Account Health Spending Account Short Term Disability MetLife Legal Plans Financial Wellbeing Competitive Compensation Packages Life Insurance (company paid) 403b retirement plan with company fund matching Employee discounts Loan forgiveness options through federal programs (National Health Corp & Public Service Loan Forgiveness) All company paid benefits and paid time off effective day one Work Culture Commitment Committee Justice Committee Integrity Committee Compassion Committee Retention Committee JOB SUMMARY AND QUALIFICATIONS : Under direction works in assigned communities to identify and engage target populations of the grant (assists individuals recovering from a substance use disorder to end their crisis by seeking and obtaining employment) to encourage and direct their participation in the RRP Program.WHAT YOU SHOULD HAVE : This position requires a high school diploma. Two years' customer service experience required. Knowledge of problems associated with target population preferred. Skills in oral and written communication. Ability to effectively communicate with target population. Ability to exercise tact, diplomacy, judgment, discretion and honesty. Must learn and apply agency and program policies and procedures. RESPONSIBILITIES : The ability to work independently and solve problems creatively. Superior written and oral communication skills. Appropriate and professional telephone communication skills. Ability and desire to maintain confidentiality of all persons requesting assistance, the services requested, and the outcome of his / her request. Computer skills, including the capacity to use Microsoft Office, Microsoft Excel and other programs to manage a high volume of detailed information and responsibilities. Demonstrate initiative and strive to continually improve process and relationships. Excellent time-management skills, including demonstrated ability to manage multiple projects and set priorities to meet deadlines. The aptitude to develop and maintain a deep understanding of the eligibility criteria and policies related to various federal and local public benefit programs. Ability to remain non-judgmental, empathetic, and respectful of the individuals in recovery we serve. Works in grant coverage area and surrounding counties to identify target population of the grant (individuals in recovery from substance use disorder). Establishes credibility with target population using a variety of communication and trust building techniques. Assesses and refers target population to social / vocational / educational services agencies, and area employers. Screens, refers, and enrolls individuals in recovery into the RRP program. Recruiting employers to serve as transformational employment sites Recruiting educational providers to serve as partners Understand employer's needs by learning about the business they perform and what they look for in an employee. Assessing clients for compatible employment opportunities. Ensures compliance with grant requirements. Ensures Volunteers of America's positive public image when working with social service agencies, local businesses, community partners, etc. Familiar with other Volunteers of America programs and services. To model agency core values of integrity, compassion, diversity, commitment and justice to all internal and external contacts. Understand the barriers that clients in rural areas face and how to best serve clients in these areas. Refer clients who do not qualify for the RRP program to other mainstream services for assistance, or to other employment / training in their service area when they do not meet eligibility. Participate in outreach activities. Maintain bi-weekly meetings with clients and employers to ensure all needs are being met. Conducting rapid job searches to assist clients in attaining employment. Demonstrate ability to relate to individuals in recovery and their family in a culturally appropriate manner. Documenting case management activities in the required time frame and format. Participate in all appropriate staff, supervision, case consultation, and training meetings. Identifies systemic barriers and communicates with organizational leadership about these barriers to work collaboratively to find viable solutions. Assumes other duties as assigned by the RRP Program Manager and Director of ARS SEKY Performance quality improvement (PQI) duties as assigned by supervision & PQI committee. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.