Telephone Operations Engineer II

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.

This posting has been extended beyond the initial anticipated closing date.

Curious about shaping the future of telephony at Spectrum? As a Telephone Operations Engineer II, you will oversee the operations, maintenance, and provisioning of critical switches and systems, supporting both traditional and Voice over IP technologies. Your expertise will ensure seamless connectivity and reliability for customers across Spectrum’s networks, driving essential communications every day.

Shift Requirement : Sunday - Thurday : 9 pm-6 am

How You’ll Make an Impact

Conduct daily detailed DNHC process for assigned areas of responsibility

Manage all telephony equipment under limited supervision

Follow established guidelines for telephone network daily health check procedures and call out protocols during outage situations

Prepare detailed RCA documentation as a postmortem for critical outages

Configure and troubleshoots SS7, ISUP, and SIP with limited assistance and guides TOE I with execution

Perform installation and turn up of Trunk Groups and augments as determined by Traffic and Capacity Team

Understand telephony circuit architecture concepts, OC12, OC3, DS3, DS1 etc.

Create mops and plan changes in advance with limited assistance

Assume key role in trouble shooting efforts during major outages and provides guidance to TOE I

Assume key roles in all Residential and Business telephony issues

Document switch and telephone network architecture

Assist other TOE in documenting switch and telephone network architecture

Demonstrate IP knowledge, L2, L3, TCP, UDP and telephony equivalents, ability to troubleshoot IP connectivity issues or CCNT

Support all core telephony equipment including hardware and software upgrades, maintenance and expansions

Guide TOE I in implementation

Evaluate and plans for core telephony equipment changes and expansions

Working Conditions

Must be able to work the required shift : Sunday - Thurday : 9 pm-6 am

Office environment

May work in Network Lab environment, 24X7 Network Operations environment, Field Operations environment

Occasional travel as required

What You’ll Bring to Spectrum

Required Qualifications

Education

Bachelor’s degree in Engineering or related field or equivalent work experience

CCNA / CCIE or other industry certifications

Experience

3+ years Wireline, Wireless, or Broadband telephony switch installation or administration experience

3+ years database management and network configuration work experience

3+ years telephone industry experience

Skills

Ability to read, write, speak and understand English

Ability to troubleshoot during outage situations

Comprehensive knowledge of telephony disciplines (SBC, VoIP Switch, SIP protocol, etc.)

Ability to effectively work with provider vendors

Ability to maintain professional composure and demonstrate critical thinking during stressful or complex projects

Ability to use personal computer and software applications

Valid driver's license with satisfactory driving record within company required standards

Preferred Qualifications

Skills

Knowledge of company products and services

In-depth knowledge of common word processing, spreadsheet, Presentation, Design software and concepts

In-depth knowledge of TCP / IP standard applications (Telnet, SSH, FTP, SMTP, HTTP)

ETC3

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2 : 00 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $75,200.00 and $120,000.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. xznbqtk Learn about Life at Spectrum.