Supervisor, Technical Customer Support

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What To Expect

Tesla Technical Customer Support Supervisors are proactive, hands-on leaders who guide a team of 1622 Technical Customer Support Specialists toward delivering exceptional customer experiences. In this role, you will build and maintain strong relationships across internal departments including Energy Operations, Finance, Legal, Interconnections, Pre PTO, Property and Title and work cross-functionally with those teams to resolve issues, drive continuous improvement, and eliminate root-cause defects.

You will coach, develop, and audit Technical Customer Support Specialists to ensure quality, consistency, and alignment with Tesla's Measures of Excellence. As a front-line leader, youll not only support escalations and complex cases but also serve as a subject matter expert on Tesla's energy products and policies.

What You'll Do

• Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction
• Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution
• Conduct call and chat audits to maintain quality standards and ensure adherence to procedures
• Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns
• Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla's customer experience pillars : Communication, Advocacy, and Education
• Collaborate cross-functionally to address customer concerns and escalate feedback to leadership
• Support new hire training, facilitate team meetings, and lead special projects as needed

What You'll Bring

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire :

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