Manager - Practice Operations

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans () - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.

• Dental: Delta Dental or reimbursement account for flexible coverage.

• Vision: Affordable plan with national network.

• Pre-Tax Savings: HSA and FSAs for eligible expenses.

• Retirement: Competitive retirement package to secure your future.

Responsibilities

Current Openings:

Department of Laboratory Medicine and Pathology - Clinical Biochemistry and Immunology

The Manager supporting the Division of Clinical Biochemistry and Immunology in DLMP provides leadership for the Metals, Clinical Mass Spectrometry, and Clinical Forensic Toxicology Laboratories, ensuring high-quality, reliable testing that supports patient care and reference laboratory services. This role partners with laboratory directors and supervisors to monitor performance and financial metrics, guide workforce and capacity planning, and implement process improvements across specialized testing environments. Additional responsibilities include resolving operational challenges, fostering collaboration across teams and institutional partners, and providing supervision and guidance to staff as appropriate. The Manager plays a key role in driving operational improvements, supporting the adoption of automated and specialized laboratory processes, and ensuring alignment with departmental and Mayo Clinic priorities.

Department of Laboratory Medicine and Pathology - Test Development and Implementation

The Manager supporting Test Development and Implementation in DLMP plays a critical role in ensuring diagnostic tests are developed and implemented across the department that directly improve patient care. This role works in close partnership with scientific and operational leaders to support alignment with regulatory, quality, and institutional standards across the test lifecycle. This role partners closely with scientific and operational leaders to drive innovation, standardization, and excellence across the test lifecycle in alignment with regulatory, quality, and institutional standards. Within this integrated model, the Manager provides consistency in resource allocation and process standardization across development and implementation activities while demonstrating strong leadership in critical thinking, problem-solving, and change management. Key responsibilities include optimizing program structure, supporting workforce and capacity planning, and advancing initiatives that improve efficiency, timeliness, and quality outcomes. Additional responsibilities include collaborating with clinical laboratory divisions, information technology, quality, finance, and institutional partners to identify barriers, implement solutions, and strengthen end to end test development and implementation processes to meet organizational priorities.

Emergency Medicine

The Manager in Emergency Medicine is critical to shaping the future of emergency care, providing leadership for adult and pediatric emergency medicine practices, including digital health programs, and partnering closely with physician and allied health leaders to oversee daily operations and advance strategic priorities. This role drives excellence and innovation through teamwork, systems thinking, data-informed decision-making and effective change management, leading efforts that improve patient flow, quality and experience while supporting the integration of digital and virtual care into emergency medicine operations. Working collaboratively with many departments and disciplines across inpatient, outpatient and virtual settings, the Manager develops and implements solutions aligned with departmental and Mayo Clinic priorities while mentoring direct and indirect reports to support reliable, high-performing operations.

Department of Pediatrics/Mayo Clinic Children's

The Manager partners closely with pediatric practice leadership and division chairs to oversee day-to-day operations while advancing departmental and Mayo Clinic Children's initiatives. This role is responsible for monitoring key performance metrics, including access and financial performance, collaborating with colleagues and leaders across the organization, and leading projects that drive operational excellence. The manager plays a critical role in implementing innovative and automated solutions, supporting continuous improvement, and ensuring alignment with Mayo Clinic's strategic priorities and enterprise goals. Additional responsibilities include resolving operational issues, fostering effective collaboration, and providing supervision and support for allied health staff as appropriate.

Hospital Operations - Patient Flow and UR

The Manager plays a pivotal role in driving optimal hospital patient flow, serving as the key leader responsible for implementing and maintaining rigorous processes that help patients move efficiently throughout the facility. This position is dedicated to proactively identifying and eliminating bottlenecks, removing obstacles to timely care and championing continuous improvement initiatives across all aspects of patient movement.

Central to the role is the oversight of Utilization Review (UR), where the manager upholds the highest standards and best practices to maximize resource utilization, ensure appropriate levels of care and support seamless care transitions. Through strategic management of hospital census and effective bed allocation, the manager strives to ensure that capacity aligns with patient needs, enabling prompt admissions, transfers and discharges. Working collaboratively with clinical and administrative leaders - including nursing, physician, and ancillary teams - the practice manager addresses real-time throughput challenges, implements process improvements and streamlines communication across teams.

Hospital Operations - ATC and Ambulance Operations

The Manager for the Midwest Admission and Transfer Center (ATC) and Ambulance Operations oversees patient transfers and care coordination across the hospital system. This role manages the ATC contact center, ensuring staff facilitate efficient and safe patient movement throughout the Midwest Practice. The manager collaborates closely with ambulance services leadership to ensure timely coordination and seamless handoffs, further supporting efficient patient transport and continuity of care.

The manager works closely with clinical, administrative and transport teams to resolve challenges and drives process improvements, ensuring patient transitions between facilities are well-organized. Responsibilities include partnering with hospital command centers to optimize patient flow, improve inter-facility and international transfers and support operational initiatives. Using data analytics and digital tools, the manager identifies and removes obstacles to patient movement. The role also supports hospital growth and strategic goals by building strong partnerships and aligning with organizational priorities.

Hospital Operations - Discharge and Care Management

The Manager supporting Discharge and Care Management for the Rochester hospital practice serves a critical role in ensuring coordinated, patient-centered transitions of care throughout the hospital and beyond our walls. This position is responsible for supporting and leading a multidisciplinary team focused on discharge planning, care coordination and post-acute care management to promote optimal patient outcomes and efficient hospital throughput.

Key responsibilities include collaborating closely with physicians, nursing staff, social workers, case managers and external care partners to develop individualized discharge plans, address barriers to timely discharge and ensure compliance with regulatory requirements. The manager utilizes data-driven tools to identify high-risk patients, monitor length of stay and implement process improvements that reduce readmissions and enhance patient satisfaction. Additionally, this role supports the hospital's strategic goals by fostering strong relationships with community providers, facilitating seamless handoffs and advancing innovative care management initiatives that align with organizational priorities for quality, safety and continuity of care.

Primary Care - CIMGP

The Manager in Primary Care plays a crucial role in shaping the health and well-being of the entire community. By overseeing daily clinic operations, the Manager ensures seamless support for employees, dependents, and the community for primary care patients. This role will support Community Internal Medicine, Geriatrics, and Palliative Care (CIMGP) in addition to other assignments within Primary Care. The Manager role partners with CIMGP and Primary Care leadership teams to support transformation, innovation and automation efforts. This position requires strong collaboration across various departments including the Department of Medicine and multi-disciplinary teams along with strong communication skills to support the daily operations in addition to Bold. Forward. In Rochester.

Position Overview

The Manager partners with administrative leaders, physicians, and scientists to lead and coordinate operational and administrative functions in alignment with strategic priorities. The Manager has strong leadership, operational and process improvement capabilities.

Embodying our Mayo Clinic values, the Manager plays a pivotal role within shields and departments managing teams and service lines.

Responsibilities

Vision and Strategy

• Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives.

• Actively contribute to the development of priorities and action plans.

• Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.

• Develop relationships externally in support of Mayo Clinic's goals and objectives.

People and Culture

• Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.

• Lead and mentor team through new and changing situations.

• Effectively manage team performance and difficult conversations with compassion and respect.

• Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.

• Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.

Operational Excellence

• Provide leadership with a primary focus on operational excellence, implementation, and staff engagement.

• Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment.

• Effectively manage staff assignments to meet fluctuating workload and business needs.

• Embrace and drive operational execution with a sense of pace and urgency. Coordinate and direct staff to ensure smooth operations and efficiencies.

• Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.

• Facilitate quality, safety, regulatory, and service excellence.

• Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making.

Transformation and Innovation

• Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry.

• Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit.

• Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.

• Encourage team to pursue new approaches and demonstrate business agility.

Financial and Business Acumen

• Demonstrate business acumen and apply financial rigor in managing financial results.

• Assist in managing budget for area of responsibility.

• Manage strategic growth to include staffing and other resources.

• Implement, manage, and operationalize business plans and deliverables.

• Represent and communicate big picture thinking with business partners and stakeholders.

• Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability.

Qualifications

Master's degree with a minimum of 1 year of relevant experience

OR

Bachelor's degree with 5+ years of relevant experience required.

Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.

During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.

Exemption Status

Exempt

Compensation Detail

$103,001 - $154,544 year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Standard Days M-F

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. ()

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" () . Mayo Clinic participates in E-Verify () and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Chad Musolf

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.