Deputy Director of System Training

Deputy Director Of System Training

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish. DYCD's initiatives include COMPASS, the City's comprehensive afterschool system, Beacon Community Centers, adult and youth literacy programs, youth employment programs, services for runaway and homeless youth, community safety programs, and community development programs. DYCD also collaborates with other City agencies on a range of mayoral initiatives to improve City services and ensure greater opportunities for minority and immigrant youth and families. This role would be situated within the Bureau of Planning, Program Integration, and Evaluation (PPIE). PPIE was established to lead DYCD's efforts to transform the agency from three co-located organizations to one agency focused on providing an integrated network of neighborhood-based high quality services to New Yorkers. PPIE's mission is to drive growth, impact, and innovation to make DYCD, its programs, and CBOs more effective. PPIE designs tools, builds processes and shapes policies to elevate the implementation of best practices and data-informed decision-making both internally and externally. PPIE supports continuous improvement through providing capacity building and training to DYCD staff and providers; analyzing and elevating data and community voices; increasing funding for innovation and expansion; and developing centralized approaches and systems to support a unified vision for DYCD. PPIE's core functions have evolved over time into five robust centers of excellence : Office of Analytics, Performance Management, and Reporting Office of Capacity Building and Professional Development Office of Planning, Program Design and Grant Development Office of Evaluation Office of System Integration. This role would be a part of the Office of System Integration, which plays a central role in designing and updating DYCD's data system to improve data collection, measurement of key metrics, and user experience in DYCD systems. Reporting to the Director of System Integration, the Deputy Director of System Training will assume the below responsibilities.

System Training :

• Works closely with the Bureau of Information Technology (IT) to understand DYCD data systems and user needs to provide training for internal and external users.
• Oversees coordination between program units, the system integration team, and IT to align training schedules to development and program cycle timelines.
• Develops annual training plans with external vendors and program units to meet emerging and ongoing needs. Adjust the training plans as new functionality and programs come online to ensure adequate support.
• Manages contract with external training vendor to provide complementary trainings and assign trainings to efficiently utilize the agency's resources.
• Conducts and provides quality assurance and feedback on standard system trainings, including workscope submission, data entry, and monitoring, on DYCD Connect, DYCD's system of record.
• Develops new trainings on specialized DYCD Connect functionality as needed to meet the needs of program units.
• Understands and provides training for other DYCD systems as needed.
• Develops a system for maintaining accurate and updated user guides and other materials to support system learning.
• Creates, edits, and / or approves asynchronous resources for training, including video tutorials and other multimedia resources.
• Documents and elevates user concerns and issues with data systems to improve system functionality.
• Utilizes adult learning principles to increase user engagement in system trainings.
• Creates mechanisms for user feedback on data systems and on system trainings to continue to improve system functionality and resource development.
• Develops communications and marketing strategies to build awareness of DYCD systems.
• Convenes interagency workgroups to inform system training and policies.
• Other tasks as assigned.

Management and Leadership :

Minimum Qualifications :

1. For Assignment Level I (only physical, biological and environmental sciences and public health) : A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health. To be appointed to Assignment Level II and above, candidates must have : 1. A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or 2. A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or 3. Education and / or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above. NOTE : Probationary Period Appointments to this position are subject to a minimum probationary period of one year.

Preferred Skills :

Public Service Loan Forgiveness :

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https : / / studentaid.gov / pslf / .

Residency Requirement :

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.