Front Desk Receptionist - Sweetgrass Plastic Surgery & Med Spa

Job Description

Job Description

About Sweetgrass Plastic Surgery

At Sweetgrass Plastic Surgery, we combine advanced medical aesthetics with a luxury spa experience. Our mission is to help clients look and feel their best — through excellence, care, and genuine hospitality.

About the Role

We’re seeking a friendly, professional, and highly organized Front Desk Receptionist / Patient Services Representative to be the welcoming face of our medical office. If you have strong customer service skills, enjoy helping people, and thrive in a fast-paced environment, we’d love to meet you.

You’ll handle patient check-ins, scheduling, phone calls, and administrative support , helping to ensure every patient enjoys a smooth, positive experience from start to finish.

Key Responsibilities

Front Desk & Patient Care

Greet and check in patients with warmth and professionalism.

Provide excellent customer service while managing patient flow.

Verify and update patient information in our system accurately.

Monitor the waiting room to ensure comfort and communicate delays.

Scheduling & Communication

Answer and route incoming phone calls in a friendly and professional manner.

Schedule appointments, confirm visits, and coordinate with clinical staff.

Communicate clearly with patients, providers, and teammates.

Administrative Support

Maintain medical charts, patient files, and records .

Assist with data entry, filing, and basic office organization .

Use Microsoft Word, Excel, and scheduling software as needed.

Support team members with general office duties and special projects.

Qualifications

✅ Minimum 2 years’ experience in customer service, administrative, or front desk / reception roles (medical, dental, spa, or similar preferred).

✅ High school diploma or equivalent required.

✅ Computer proficiency , especially with Microsoft Word, Excel, and scheduling systems.

✅ Strong communication, listening, and organizational skills.

✅ Professional and empathetic demeanor when interacting with patients and colleagues.

✅ Must be eligible to work in the United States and able to work on-site (not remote).

Benefits

401(k) matching

Dental, Health, and Vision insurance

Paid time off (PTO)

Supportive and collaborative work environment

Schedule

Monday to Friday

Weekend availability as needed

Front Desk Receptionist, Medical Receptionist, Patient Services Representative, Administrative Assistant, Office Coordinator, Front Office Assistant, Medical Office Front Desk, Customer Service Representative, Healthcare Administrative Support, Clinic Receptionist, Front Desk Associate, Medical Office Assistant.