ServiceNow Developer

Job Description

Job Description

Description :

Client First Technologies is currently seeking a ServiceNow Developer to support a contract with our government customer. The ServiceNow Developer will extend and sustain the ServiceNow platform used for IT Customer Service Center operations (ticketing, asset / CMDB, knowledge, project modules), implement ITSM workflows, automations, and integrations that improve service quality, and meet platform governance and security expectations. CFT offers a competitive benefit package and collaborative work environment with a strong company culture. Veterans and military spouses are encouraged to apply.

Requirements : Responsibilities

• Configure and script Incident, Request, Problem, Change, Knowledge, Catalog, and CMDB; design flows with Flow Designer.
• Develop Business Rules, Script Includes, UI Policies / Actions, Client Scripts, and IntegrationHub spokes for common tools.
• Build service catalogs / record producers, SLAs, notifications, and knowledge workflows aligned to support hours and escalation policies.
• Maintain data quality (CMDB health, discovery / reconciliation), implement role-based access, and support audits.
• Author platform documentation, update Knowledge Base, and participate in Change Control and release management.
• Ensure accessibility, privacy, and security controls; remediate platform vulnerabilities and deprecated APIs.
• Provide rotational after-hours response for urgent incidents.

Qualifications

Nice To Haves

Candidate will need to successfully pass a Government Background Investigation (BI).