Front Desk PM Agent / Night Audit (Full-Time)

Job Description

Job Description

The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service questions and requests. Also responsible for collecting monies for services rendered during a guest’s stay.

Education & Experience :

• High school diploma or GED certificate preferred and / or equivalent work experience.
• At least one-year guest service experience in hospitality environment or equivalent experience required.
• Working knowledge of computer systems to include Outlook, Microsoft products and other industry related systems.
• Previous experience in accounting roles desired.
• Alcohol awareness certification required.

Physical Demands :

Required Competencies

Responsibilities that may include any and all of the following :

The Night Auditor will be responsible for supervising night accounting and general hotel operations to ensure the maintenance of financial controls, compliance with standards and regulations, customer satisfaction, and protection of the guests, staff, and assets. This may include recommending and implementing procedural / safety changes. Must be able to accurately balance all hotel income and expenses for a 24-hour operating period.

Position Responsibilities and Qualifications :

Physical Demands :

Responsibilities may include any and all of the following :

Starting Rate of Pay : $15.00 per Hour (Front Desk Shifts)

Starting Rate of Pay : $16.00 per Hour (Part-Time Night Audit Shifts)