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Regional Field Service Manager
Regional Field Service ManagerSunStrong Management, LLC • Los Angeles, CA, US
Regional Field Service Manager

Regional Field Service Manager

SunStrong Management, LLC • Los Angeles, CA, US
26 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

SunStrong Management, an independent, full service asset management and servicing company for the renewable energy industry and one of the largest residential solar asset managers in the U.S is seeking a full time Regional Field Service Manager. C10 and C46 license highly preferred.

Regional Field Service Manager Responsibilities

  • Manages team of field service managers, field service supervisors, and foremen to execute an operational plan to complete all system warranty repairs and service requests within service levels and cost.
  • Create and execute strategies to achieve service level targets for system repairs by coordinating materials, inventory, fleet vehicles, technicians, and maintenance requirements.
  • Serves as the Responsible Managing Employee in designated region / state.
  • Leads coordination of field activities to service the systems, either by internal resources or partner technicians
  • Recommend and champion product and service trainings to improve regional performance.
  • Accountable for work order KPIs; response time, resource allotment, duration, and first visit resolution.
  • Communicates opportunities and recommendations for modification or improvements to processes to assure optimum efficiency of the company assets.
  • Manages inventory for designated region with focus on maintaining sufficient inventory to balance reduce costs and reduce truck rolls
  • Responsible for development and management of service order completion strategy to reduce costs, reduce service visits, reduce time to closure, and increase customer satisfaction.
  • Improves customer satisfaction with field service as measured by customer surveys

Minimum Requirements

  • High School Diploma (or GED)
  • Electrical Training
  • 10 - 15+ years’ related experience
  • 8 - 10+ years’ manager experience with multiple layers of direct reports
  • Current, valid Driver’s license with acceptable Motor Vehicle Report

    • Preferred Qualifications

  • Bachelor’s Degree in related discipline, or equivalent combination of education and experience
  • C10 AND C46 License
  • Ability and willingness to obtain master electrician license in other states and maintain qualifying agent status for multiple states
  • Working knowledge of Salesforce.com
  • Extensive customer service skills
  • Bilingual – English and Spanish

    • Additional Knowledge, Skills and Abilities

  • Strong problem-solving skills
  • Computer and Computer program skills such as Microsoft Office - Excel, Word, and Outlook
  • Strong home construction or residential electric knowledge
  • Strong written communication skills to communicate with all levels of management
  • Detail oriented with the ability to multi-task
  • Excellent judgment in customer relations and managing company resources
  • Ability to work as a team member and interact with other departments
  • Ability to work under pressure with strict time deadlines

    • Working Conditions

  • Remote position working in the field
  • 10% estimated travel time; location varies with jobsite
  • Driving Required? Yes

    • Physical Requirements

  • Able to lift and carry up to 50 pounds; assistance may be provided for

    • oversized items

  • Able to sit, stand, walk, and drive for up to 8 hours at a time
  • Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above / below the shoulder

    • Benefits

    SunStrong Management offers a generous employee reward package that includes :

  • Comprehensive benefits, including medical, dental, vision, life insurance, and 401(k)
  • Competitive compensation
  • Company vehicle and corporate card provided

    • We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

    If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer / pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.

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    Field Service Manager • Los Angeles, CA, US