Lead Dispatcher

Job Description

Job Description

Position Purpose

The Lead Bus Dispatcher serves as the senior dispatcher on duty and is responsible for overseeing daily dispatch operations across shifts. This position ensures the effective assignment and coordination of bus operator schedules, supports compliance with the collective bargaining agreement, and assists with service continuity and incident response. The Lead works closely with other dispatchers to manage workload distribution, verify data accuracy, and ensure proper procedures are followed. The role serves as the first point of escalation for dispatch staff and acts as the liaison between dispatch and frontline leadership.

Key Responsibilities

Leadership & Coordination

• Oversee and support daily activities of dispatch staff during assigned shift
• Provide real-time guidance and direction to fellow dispatchers on scheduling, open work, and operator coverage
• Ensure consistent application of dispatch policies and labor rules as outlined in the ATU contract
• Act as the lead point of contact for escalated issues during the shift, and ensure accurate pass-down of critical information across shifts
• Maintain visibility and open communication with operations supervisors, radio control, and customer service
• Coordinate with internal and external stakeholders to support operations while operators are required for tasks outside of their normal duties.

Dispatch & Scheduling Operations

Administrative Duties

Core Competencies

Qualifications

Required Qualifications

Preferred Qualifications

Physical and Schedule Requirements

Equal Opportunity Employer

WeGo Public Transit is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.