Team Lead, Mortgage Servicing

Position Title

Team Lead, Mortgage Servicing

Overview

Lead with Purpose – join our mission-driven Finance team and empower homeownership across North Carolina!

Are you an experienced consumer or mortgage loan servicing professional with a passion for leadership and community impact? We’re looking for a dynamic individual to join our Mortgage Loan Servicing team, lead, and inspire a dedicated team.

As a leader within Mortgage Loan Servicing, you’ll oversee a team responsible for managing all internally serviced Agency loans. Your leadership will guide the team in :

• Customer Service
• Payment Processing
• Generating payoff quotes
• Subordination requests
• Foreclosure tracking

This role offers broad exposure to non-traditional mortgage products, helping you and your team build a diverse and well-rounded skill set in the financial services industry.

We’re seeking someone who not only understands the technical side of loan servicing but also excels at coaching, mentoring, and developing talent. There is potential for career mobility based on strong job performance, into a senior level role within Mortgage Loan Servicing. If you're ready to lead with purpose in a mission-focused organization that values life-work balance, we encourage you to apply!

Make a lasting impact by providing safe, affordable housing opportunities to enhance the quality of life of North Carolinians. At NCHFA, we provide safe, affordable housing opportunities to enhance the quality of life of North Carolinians. We are a self-supporting public agency that, since its creation by the General Assembly, has financed more than 310,700 affordable homes and apartments.

Location

Hybrid allowed

Group

Finance

In-office Requirements

Occasional in office as required to meet training and business needs.

Grade Level / Salary Range

NC21 / $85,450 – $106,315

Main Objectives

1) Leverages loan servicing expertise and operational management experience to achieve departmental goals

2) Hires, leads and develops team members to maximize productivity and support the Agency’s mission

3) Utilizes loan servicing technical expertise and knowledge of systems and standards to maximize operational controls and mitigate risk.

Education & Experience

Bachelor’s degree in a business-related discipline such as Business Administration, Finance or Accounting and 8+ years of loan servicing experience or experience in payment processing, consumer collections, consumer default loan servicing customer service. Supervisory experience is a plus.

Will consider an equivalent combination of relevant education and experience.

Knowledge, Skills, & Abilities

Salary is commensurate with relevant education and experience

Benefits

Major Medical >

Dental>

Vision>

Health Care FSA>

Dependent Day Care FSA>

Cancer>

Critical Illness>

Disability (long and short-term) >

Voya Travel Assistance>

Term Life>

Accidental Death & Dismemberment>

Accident>

Voluntary 401k & 457>

Teachers’ and State Employees Retirement System (PENSION!) >

Continuing Education>

Professional Development>

Annual Longevity Check (at service milestones)

Paid Time Off : 12 holidays + Accrued Vacation>

Sick>

Personal>

Community Service / Parental>

Personal Observance>

Bereavement>

FMLA>

Family Illness Leave>

Paid Parental Leave

Job Number

135

Closing Date

Open Until Filled

Resume

Required

Cover Letter

Required