Talent.com
Remote Automotive Customer Service Representative

Remote Automotive Customer Service Representative

Teleperformance USAMemphis, TN, US
10 hours ago
Job type
  • Full-time
  • Remote
Job description

Category : Customer Service / Support

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include :

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

At this time, TP can only offer employment to individuals located in the following states : AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.

Your Responsibilities

As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns.

  • Connect with customers via phone / email / chat / and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and / or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required
  • We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

    Qualifications :

  • High School Diploma or equivalent.
  • Minimum of 6 months of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and / or sales experience preferred.
  • College degree preferred but not required.
  • Key Competencies :

  • Process Excellence :  Demonstrate commitment to following established procedures and be customer service driven.
  • Collaboration :  Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
  • Communication :  Outstanding communication, listening, and analytical skills.
  • Organizational Skills :  Strong organizational and problem-solving skills.
  • Emotional Intelligence :  Ability to prioritize tasks and work well under pressure while remaining focused.
  • Open-Mindedness :  Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
  • Critical Thinking :  Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
  • Solution-Oriented : Proactive approach to problem-solving with a focus on creating a positive customer experience.
  • Work from Home Requirements :

  • Internet Requirements :
  • Minimum subscribed download rate equal or exceeds 25.0 Mbps

  • Minimum subscribed upload rate equal or exceeds 10.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
  • Clean and quiet workspace
  • Be Part of Our TP Family

    It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

    EOE / Disability / Vets

    Create a job alert for this search

    Remote Customer Service Representative • Memphis, TN, US

    Related jobs
    • Promoted
    Sales Representative

    Sales Representative

    LithiaCollierville, TN, US
    Full-time
    Sunrise Chevrolet Buick GMC At Collierville.We are dedicated to delivering honest value, earning customers for life, taking personal ownership, improving constantly and having fun! If you share the...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Remote - Automotive Sales & Service Representative

    Remote - Automotive Sales & Service Representative

    Teleperformance USACordova, TN, United States
    Remote
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show moreLast updated: 14 hours ago
    • Promoted
    Remote Survey Participant for Leading Brands (Hiring Immediately)

    Remote Survey Participant for Leading Brands (Hiring Immediately)

    Earn HausMarion, Arkansas, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    Delivery Expert (5312) - Marion, AR

    Delivery Expert (5312) - Marion, AR

    Domino's PizzaMarion, AR, US
    Full-time
    Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it because we ...Show moreLast updated: 30+ days ago
    • Promoted
    Flexible Online Survey Contributor (Hiring Immediately)

    Flexible Online Survey Contributor (Hiring Immediately)

    Earn HausMarion, Arkansas, US
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    3+ Months Exp. CDL-A Driver - Home Weekly - Earn Up to 60 CPM (38601)

    3+ Months Exp. CDL-A Driver - Home Weekly - Earn Up to 60 CPM (38601)

    Paschall Truck LinesAbbeville, MS, US
    Full-time
    Paschall Truck Lines is Now Hiring South Central Regional CDL-A Drivers!.Home Weekends - Earn Up to 64 CPM.Ask Us About Our Veteran Appreciation Pay!. Applicants must have 3 months of first-seat exp...Show moreLast updated: 5 hours ago
    • Promoted
    Customer Service Representative - Remote - 50k-60k / Year

    Customer Service Representative - Remote - 50k-60k / Year

    Spade Recruiting USAWest Memphis, Arkansas
    Remote
    Full-time
    Quick Apply
    We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day pr...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Remote Automotive Sales & Service Representative

    Remote Automotive Sales & Service Representative

    Teleperformance USAMemphis, TN, United States
    Full-time
    TP is a global, digital business services company.We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and susta...Show moreLast updated: 15 hours ago
    • Promoted
    Customer Care Representative Remote

    Customer Care Representative Remote

    Morphius CorpMemphis, TN, US
    Remote
    Full-time
    We are seeking employees to join our company in working remotely across California.Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely.We work in conju...Show moreLast updated: 17 days ago
    • Promoted
    Remote Bilingual Customer Service Representative

    Remote Bilingual Customer Service Representative

    MCIMemphis, TN, US
    Remote
    Full-time
    MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 17 days ago
    • Promoted
    American Airlines Customer Service Representative

    American Airlines Customer Service Representative

    TradeJobsWorkforce38676 Tunica, MS, US
    Full-time
    Take the next step in your career as our new American Airlines Customer Service Representative to provide excellent service to customers and team members, respond promptly to inquiries and resolve ...Show moreLast updated: 30+ days ago
    • Promoted
    Earn up to $25 per survey Online Survey Taker (Hiring Immediately)

    Earn up to $25 per survey Online Survey Taker (Hiring Immediately)

    Earn HausMarion, Arkansas, US
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    Amazon Customer Service Representative (Remote)

    Amazon Customer Service Representative (Remote)

    TradeJobsWorkforce38002 Lakeland, TN, US
    Remote
    Full-time
    Help us succeed as our next Amazon Customer Service Representative (Remote) to follow safety procedures and company policies, assist with organizing, stocking, and general upkeep, and respond promp...Show moreLast updated: 30+ days ago
    • Promoted
    Automotive Customer Support Specialist

    Automotive Customer Support Specialist

    Pep BoysMemphis, TN, United States
    Full-time
    Join our dynamic team as an Automotive Customer Support Specialist, where you will play a vital role in enhancing customer satisfaction and driving business growth. Your expertise in product and ser...Show moreLast updated: 2 days ago
    • Promoted
    Automotive Customer Service Advisor

    Automotive Customer Service Advisor

    Pep BoysMemphis, TN, US
    Full-time
    Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on th...Show moreLast updated: 30+ days ago
    • Promoted
    United Airlines Customer Service Representative (Remote)

    United Airlines Customer Service Representative (Remote)

    TradeJobsWorkforce38676 Tunica, MS, US
    Remote
    Full-time
    Join our growing team as a United Airlines Customer Service Representative (Remote) to provide excellent service to customers and team members, assist with processing returns and exchanges, and ada...Show moreLast updated: 30+ days ago
    • Promoted
    Earn up to $25 per survey Online Survey Taker - Work Your Own Hours Remotely (Hiring Immediately)

    Earn up to $25 per survey Online Survey Taker - Work Your Own Hours Remotely (Hiring Immediately)

    Earn HausMarion, Arkansas, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 30+ days ago
    • Promoted
    Personal Care Assistant

    Personal Care Assistant

    Help At HomeTunica, MS, United States
    Full-time
    Help at Home is hiring caregivers in your community TODAY!.Start your career with the nation's leading provider of in-home support to seniors and become a hero for someone in your community.Why sho...Show moreLast updated: 30+ days ago