Lead Retail Sales Agent

Lead Retail Sales Agent

Discover The Modern Home of Golf at our Frisco resort & spa. At the heart of modern golf culture, Omni PGA Frisco Resort & Spa delights from tee time to cocktail hour. Stay in one of our 500 thoughtfully-appointed hotel rooms and suites or one of 10 exclusive ranch houses. Tee off on two 18-hole championship courses at Fields Ranch, designed by acclaimed golf course architects Gil Hanse and Beau Welling. Practice on a 2-acre putting course, continue after dark at The Swing, a lighted 10-hole, par-3 short course, and find more fun off the fairway at the Monument Realty PGA District nearby. Balance your golf getaway at our resort in Frisco, TX with four on-site pools, including an adults-only rooftop infinity pool. You can also book rejuvenating treatments at Mokara Spa and indulge in inventive fare at 13 dining destinations. Whether you're planning your next golf trip or a once-in-a-lifetime family vacation, you'll always remember your stay at Omni PGA Frisco Resort & Spa.

Omni PGA Frisco Resort is seeking an outgoing Lead Retail Sales Agent (Full Time) to join our team. Omni Frisco PGA Resort will provide north Texas with 127,000 square feet of event space, 13 new food and beverage outlets, an extravagant spa and a full entertainment district. Featuring two championship 18-hole golf courses along with a third short course, we will provide incredible options for our guests and local community for dining, events, and entertainment.

Responsibilities :

• Ensure all guests receive a quality in-store experience.
• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Lead the associates by example in increasing sales.
• Communicate shop goals & merchandising opportunities.
• Assist with new hire micros pos training.
• Explain & monitor the daily opening & closing procedures, help the team maintain our shop standards.
• Provide guidance & become a great resource for fellow employee operational / micros questions.
• Work in unison to help hold the retail associates accountable.
• Assist with re-stocking & inventory to ensure the store operations are running effectively.
• See the value & potential in every team member, seek feedback & field questions.
• Become an advocate for the team's needs, help shape the environment that enables the team to do their best.
• Conduct the new hire property retail specific tour.
• Sign off on the onboarding checklist, turn in the Retail Manager or Retail Director.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Provide support with monthly MOS Audits.
• Retail team leaders guide and coordinate the work of the team to complete tasks, identify and explore opportunities that drive sales, ensuring team members maintain business standards in relation to merchandising, service and promotional activities, in line with procedures.

Qualifications :

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.