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Key Holder (Philadelphia)

Key Holder (Philadelphia)

CatbirdPhiladelphia, PA, US
2 hours ago
Job type
  • Part-time
Job description

Key Holder (Philadelphia)

Catbird is looking for experienced Key Holders to join the retail team at our new store opening in Philadelphia. As a Key Holder, you will be a leader on our store team assisting with the store operations and supervision of staff. This is a part-time position.

In over 21 years in business, Catbird has become an icon, the ultimate destination for gifts and jewelry. Founded in Brooklyn, NY, Catbird is a mecca for an international cast of shoppers who come to visit the brick and mortar stores of their beloved website. Both our stores and website are filled with a carefully curated selection of designers, including our in-house line of jewelry. Our Catbird line is made in our Brooklyn studio and with a few trusted partners, using ethically sourced materials and conflict-free stones. Highly trained Catbird jewelers oversee every step of the process. We are dedicated to a return to local manufacturing what our neighborhood was famous for. Catbird is a proud member of the CFDA, certified Made in New York, and No Dirty Gold.

The key to our success is remaining true to our values :

  • We believe in being an anti-racist organization and actively championing diversity, inclusion, and equity
  • We believe in making and selling things people will want to keep forever and will bring continuous joy.
  • We believe in doing everything we can ourselves.
  • We believe in always thinking of the long game and not focusing on a quick profit.
  • We believe we are the best at what we do and we work hard to make sure we know how to sustain it as we grow.
  • We believe in treating everyone (coworkers, customers, vendors) with deep respect, kindness, and honesty.

Key Responsibilities

  • All aspects of customer service to create a welcoming and helpful buying experience for our customers
  • Weld Catbird's forever jewelry line onto our customers
  • Maintain Catbird's high quality standards and consistency despite fast paced environment and repetitiveness of work.
  • Assisting managers to receive, price, display, clean, and maintain inventory throughout the store.
  • Assists with supervising and training Sales Associates / Zappers
  • Open and closes store and is a point person on processes and procedures.
  • Assist sales associates with various customer service issues (i.e. dissatisfied customer, returns, defective merchandise) and have the capacity to know when to step in an escalated situation gracefully.
  • Our Ideal Candidate

  • Retail leadership experience required
  • Ability to prioritize during busy time
  • Flexible in regards to both scheduling and location
  • Jewelry experience a plus
  • Looking for someone who understands that customer service is the MOST important thing.
  • Someone who is nice, friendly, easy to get along with and has a good measure of common sense.
  • We never pressure anyone into buying we don't work on commission and we celebrate getting to make our customers truly happy!
  • $24 - $26 an hour Plus premium weekend pay & monthly bonus incentives.

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    Key Holder • Philadelphia, PA, US

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