Customer Success Partner

Customer Success Partner

Jonas Software is a leading provider of SaaS solutions for the Food & Beverage and Restaurant industries. Our products empower independent operators and growing chains to run more efficient, profitable, and data-driven businesses. We are seeking an ambitious and relationship-focused Customer Success Partner to join our team supporting this portfolio.

The Customer Success Partner plays a critical role in ensuring the long-term success and health of our merchant base. This position focuses on nurturing existing customer relationships, driving portfolio stability, and growing recurring revenue through proactive engagement, education, and partnership.

Key Responsibilities

• Serve as the primary relationship owner for a defined portfolio of active merchants, ensuring retention, satisfaction, and portfolio health.
• Conduct regular account reviews and proactive outreach to identify opportunities for improvement, engagement, or revenue expansion.
• Analyze portfolio performance and merchant trends to anticipate risk, identify churn indicators, and collaborate with internal teams to address issues early.
• Guide merchants through best practices for software adoption, payment processing optimization, and feature utilization to improve business outcomes.
• Collaborate closely with Sales, Partner Services, and Support to deliver a seamless customer experience from activation through long-term growth.
• Maintain accurate account records and activity tracking in Salesforce and related systems.
• Represent the voice of the customer in cross-functional discussions, sharing insights that help improve product experience and retention outcomes.
• Occasionally attend industry trade shows, user events, or customer webinars as needed to deepen market understanding and strengthen relationships.

Qualifications

2+ years of experience in SaaS, Customer Success, Account Management, or a similar customer-facing role.

Experience in the food, beverage, or restaurant industry and / or payments or embedded finance is a significant asset.

Strong analytical and relationship management skills with a proactive, problem-solving mindset.

Proficient with Salesforce, Google Workspace, and Microsoft Office Suite.

Excellent written and verbal communication skills, with the ability to adapt to varied audiences from small business owners to multi-location operators.

Self-motivated, organized, and able to manage multiple priorities in a remote environment.

Compensation & Incentives Base salary range : $42,000$45,000, commensurate with experience. Includes quarterly performance-based incentives tied to portfolio retention and revenue health.

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology / Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas' vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of 'Software for Life' and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P / TSX 60.