Technical Support SpecialistExpress Employment Professionals Defunct • Savage, MN, United States
Technical Support Specialist
Express Employment Professionals Defunct • Savage, MN, United States
13 days ago
Job type
- Full-time
Job descriptionConduct technical training on topics like hydraulics, electrical systems, blueprint reading, and machine assembly Support development of the internal knowledge base and standard operating procedures (SOPs) Offer one-on-one coaching and training for Service Team members Occasionally travel to perform on-site repair and troubleshooting for mechanical, electrical, and hydraulic systems Operate, service, and support machine systems including saws, PLCs, VFDs, HMIs, and Servos Collaborate with Service leadership to enhance department processes and standards Represent the company with professionalism and adherence to core values Other tasks as assigned Strong mechanical and electrical aptitude; hydraulic systems experience required Ability to troubleshoot 24VDC - 480VAC systems Experience with PLCs, VFDs, HMIs, and Servos a plus Basic machining experience (drilling, milling, sawing) Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Strong organizational skills, detail-oriented, and customer-focused Comfortable working independently and as part of a team Ability to lift up to 25 lbs Must hold a valid driver's license with a clean driving record Ability to travel domestically and occasionally internationally Competitive pay Health & dental insurance 401(k) with employer match Profit sharing Career growth and ongoing training opportunities
Job Full Description
Technical Support Specialist
Location : Savage, MN
Schedule : Full-Time | Monday-Friday, 7 : 30 AM - 4 : 00 PM (On-site)
About Us :
Express Employment Professionals is seeking a Technical Support Specialist for a leading manufacturer known for excellence in innovation and customer service. This position plays a vital role in supporting customers and field service technicians by delivering expert troubleshooting, parts research, training, and occasional on-site technical support. If you've got strong mechanical aptitude and love solving technical puzzles, this is the role for you.
Key Responsibilities :
Customer & Technical Support :
- Provide phone and online support for machine assembly, troubleshooting, and repair
- Assist customers and Field Service Techs with part identification, availability, and pricing
- Interpret blueprints and schematics to guide technical diagnostics and solutions
- Research and source obsolete parts and customer-specific needs
Training & Documentation :
Hands-On & Field Work :
Additional Duties :
Qualifications :
What We Offer :
Lakeville (Savage), MN
2220
8275 210th Street West
Lakeville, MN 55044
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Technical Support Specialist • Savage, MN, United States
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