Director, Global Dining Experience (Cardholder Services)

Director, Global Dining Experience (Cardholder Services)

Director, Global Dining Experience Cardholder Services is a critical organization within the Consumer Products & Processing business, delivering best in class benefits. With a dual mandate to enhance the core value proposition and drive services revenue, Cardholder Services is a dynamic and high impact program. The team combines deep product expertise and partner management excellence to deliver industry leading customer experiences. In this role, you will lead the development, optimization and delivery of Dining benefits, including the new Mastercard Collection dining benefits. You will have the opportunity to create the dining strategy for Mastercard, manage key partner relationships in the dining space, negotiate new opportunities and ensure seamless execution across product, services and operational teams. You will also play a critical role in ensuring market competitiveness, pricing consistency and differentiation for Mastercard in the dining vertical.

Responsibilities :

• Dining Strategy & Development : align with relevant card product teams and deliver dining benefits that enhance customer value and align to global strategy
• Revenue Growth : identify and execute opportunities that expand monetization of Dining benefits
• Partner Relationship Management : serve as the primary point of contact for strategic partners, negotiating agreements, ensuring quarterly business reviews and monitoring performance against SLAs in the dining space
• Alignment : ensure benefit initiatives are coordinated across card product teams, integrated into platform roadmaps and correctly set up with operational enablers
• Go To Market : ensure that Commercialization teams, B2B Marketing and other relevant teams are equipped with tools, training and insights to effectively sell and benefit awareness
• Performance and Reporting : track product KPIs, partner performance and ROI to inform strategic decisions and create continuous improvement

Experience :

Total Base Pay Range : $178,000.00 - $284,000.00

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.