Associate Business Process Analyst / HNAS

Job Opportunity At Highmark Inc.

Job Summary : This job provides assistance for basic to moderately complex problem solving and understanding of system functionality. The incumbent reviews significant amounts of information and analyzes processes to support business unit needs. May assist with troubleshooting errors, conducting impact analyses, and / or solving data rejection. May perform simple business analyses in one or more operational areas. May identify process gaps and recommend process improvements for efficiencies.

Essential Responsibilities

Assist with the intake of operational objectives and information gathering. May perform routine research and evaluate basic output requirements and formats. Communicate business operational requirements to internal groups responsible for developing / testing business requirements in various applications.

Support the coordination, monitoring, and reporting on the progress of projects to ensure adherence to defined project schedule. Communicate effectively with colleagues. Successfully articulate issues, problems, and solutions. Participate in pre-and post-implementation review. Assist in the planning, designing, and facilitation of functional walk-throughs. May require additional support from more experienced team members.

Assist with small to intermediate cross-functional projects and change initiatives involved in the design and delivery of business process solutions, implementation strategies, and control measures, including scoping, leading, and influencing organizational change related to business processes and models.

Participate in process improvement meetings and / or discussions.

Support analysis of the functions and operations of a business area / function and identify problem areas. Assist in the creation of process mapping and document current and future state business processes.

Recommend process efficiencies, strategies for improvement, and / or solutions to align technology with business strategies. Assist in development of desktop procedures and / or training materials.

Other duties as assigned.

Education

Required : High School Diploma / GED

Substitutions : None

Preferred : Bachelor's Degree

Experience

Required : 1 - 3 years of experience in a Business Analyst or Business Process Analyst role or experience in a related operational area (e.g. claims, billing, customer service, etc.)

Preferred : 0 - 1 year in the Health Insurance Industry

Licenses and Certification

Required : None

Preferred : None

Skills

Analysis of business problems / needs

Written & Oral Presentation Skills

Business Analysis

Business Process Design

Business Process Improvement

Business Process Mapping

Business Requirements

Collaborative Problem Solving

Project Management

Languages (other than English)

None

Travel Required

0% - 25%

Physical, Mental and Working Conditions

Position Type : Office-Based

Teaches / trains others regularly : Occasionally

Travel regularly from the office to various work sites or from site-to-site : Rarely

Works primarily out-of-the office selling products / services (sales employees) : Never

Physical work site required : Yes

Lifting : up to 10 pounds : Constantly

Lifting : 10 to 25 pounds : Never

Lifting : 25 to 50 pounds : Never

Pay Range Minimum : $22.71

Pay Range Maximum : $35.18

Base pay is determined by a variety of factors including a candidate's qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org.