Program Director The First

Program Director

The Program Director provides leadership and day-to-day management of The First. This role oversees staff and volunteers, ensures a safe and welcoming environment for all guests, and coordinates programs that promote community connection. The Program Director also builds partnerships with community organizations, supports staff development, and fosters a culture of dignity, respect, connection, hope, and empowerment.

Key responsibilities include :

• Leading daily operations of The First, ensuring services are accessible, equitable, and trauma-informed.
• Developing, implementing, and evaluating program policies, procedures, and practices to meet the evolving needs of guests.
• Ensuring cleanliness, safety, and compliance with all health, safety, and licensing requirements.
• Managing shelter hours, schedules, and facility usage to maximize guest access and community partnerships.
• Hiring, training, supervising, and evaluating staff and volunteers.
• Fostering a collaborative and supportive work environment focused on professional development, accountability, and reflective practice.
• Facilitating regular staff meetings, trainings, and supervision to ensure consistent service quality.
• Upholding a welcoming, nonjudgmental, trauma informed, low threshold, and culturally responsive space for all guests, volunteers, partners, and staff.
• Responding to crises and complex guest situations with compassion, respect, de-escalation, and safety planning.
• Promoting guest participation in center activities and support services, emphasizing empowerment and self-determination.
• Cultivating strong relationships with community service providers, housing organizations, behavioral health partners, and other stakeholders.
• Coordinating on-site access to case management, mental health services, recovery support, medical care, and other key resources as guest's needs / interest arise.
• Representing the center at relevant community meetings, coalitions, and collaborative efforts.

Qualifications include :

Preferred qualifications include :

Benefits include :

About ServiceNet :

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join us and become part of a caring community that helps others find joy and purpose. Apply today.