Assistant Manager - Loan Servicing and Operations

Job Description

Job Description

At Unitus, each employee has an opportunity to make a difference for our members. The Assistant Manager - Loan Servicing and Operations is responsible for providing comprehensive daily operations support. This includes directing, guiding, delegating, training, and coaching the Loan Servicing and Loan Operations staff to help them surpass the Credit Union’s service and quality standards.

This role involves ensuring staff adherence to established departmental procedures, processes, and workflows, while consistently achieving and exceeding both individual and departmental performance standards.

Additionally, the Assistant Manager will learn and be prepared to act as a backup to the Manager of Loan Servicing and Loan Operations, supporting them in delivering an exceptional member experience – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents.

Primary duties :

• Monitor and manage workflows to ensure operational efficiency and service level standards are consistently met.
• Oversee quality control by reviewing accounts, guiding staff, and resolving complex transactions and documentation issues.
• Support daily operations and loan servicing oversight, ensuring compliance with procedures and delivering excellent member experiences.
• Train and coach staff through hands-on support, promoting a strong service culture and resolving escalations within authority.
• Collaborate on onboarding and procedural updates , enhancing training programs and optimizing service and risk management.
• Manage queues and staff scheduling , ensuring timely processing of member requests and escalations.
• Perform and supervise complex financial transactions , including loan modifications, payment corrections, and general ledger reconciliation.
• Lead compliance and improvement initiatives , staying current on regulations, supporting audits, and driving program growth through research and presentations.

As an ideal candidate, you will have :

Our Benefits

Maintaining wellness and work / life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment.

What’s it really like to work here?

We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!

Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are dedicated to a policy of non-discrimination in employment based on race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.