Enterprise Administrator

Posted Thursday, July 17, 2025 at 4 : 00 AM

PURPOSE

The Global IT Enterprise Administrator will provide administrative support to various enterprise-level platform(s) including the Microsoft 365 stack. This role works closely with global, regional, and local IT teams to ensure the ongoing availability and performance of applications used by SMC Group Companies. This individual will also provide guidance and assistance in adoption and optimization of additional platform capabilities to ensure that SMC is working effectively within those systems.

ESSENTIAL DUTIES

• Perform day-to-day administration of Global Software applications, including making approved changes to system configurations.
• Perform platform implementation tasks, including, but not limited to, configuration, integration, testing, requirements gathering, and solution design.
• Proposes and implements process enhancements to optimize service delivery and enhance customer satisfaction.
• Develop systems integrations and process automation – fully utilizing the platform's workflow capabilities.
• Monitors system performance, generates reports, and provides insights for continuous improvement.
• Configure Business Rules, Notifications, Client Scripts, and ACLs using advanced scripting to optimize performance.
• Configure UI Pages, Policies, Actions, and Macros within the UI to optimize User Experience.
• Work with Product Owner / stakeholders to build requested items and tasks using workflows to manage processes and meet business requirements.
• Document and maintain functional business requirements, process flows, and business use cases.
• Conduct ad hoc training and work with training teams to develop training sessions and workshops to educate end-users.
• Conducts research and stays up to date with emerging trends and advancements to understand how to better serve the global needs for SMC.
• All other duties as assigned.

PHYSICAL DEMANDS / WORK ENVIRONMENT

MINIMUM REQUIREMENTS

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