Talent.com
Team Leader
Team LeaderH&R Block • Hudson, MI, US
Team Leader

Team Leader

H&R Block • Hudson, MI, US
26 days ago
Job type
  • Full-time
Job description

Team Leader Opportunity

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A typical day as you inspire people to make confident, informed decisions about their lives, careers, and money will build client relationships that will grow stronger every year.

Joining us as a Team Leader, youll provide leadership to a customer-centric team of associates and accelerate their seasonal tax business by managing a single H&R Block tax office. Youll serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office related growth objectives. Well help you advance your knowledge and skills youll need to excel with us as you serve as a knowledgeable resource on tax topics and products for associates.

It would be even better if you also had :

  • Multi-unit people management experience in the retail, restaurant, banking, or other related industry
  • 2+ years as a Tax Professional

What you'll bring to the team :

  • Partner with District General Manager to create and implement office-level growth plans, which includes developing local partnerships and managing office community involvement
  • Assist the District General Manager in recruiting and interviewing candidates for tax office associate positions
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved
  • Lead daily activities to ensure that all tax office associates work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Build an engaging team environment by training and coaching associates to execute on Service Standards recognizing outstanding associate contributions
  • Lead daily team meetings and communicate essential information to tax office associates
  • Create associate work schedules and ensure accurate timekeeping and overtime management
  • Prepare tax returns, as required
  • Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns
  • Your expertise :

  • Prior experience working in a customer service, shift leader, or similar role
  • Experience supervising or managing people
  • Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course
  • (if preparing tax returns)
  • Annual completion of continuing education and ability to meet all other IRS and applicable state requirements
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Passionate, determined and resilient with a customer-centric mindset
  • Able to work a flexible work schedule and flexibility in work assignments based on business needs
  • High school diploma / equivalent or higher
  • Why work for us :

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

    Employee Assistance Program with Health Advocate.

  • Wellbeing program, BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

  • Enrollment?in?or completion of the H&R Block Income Tax Course of Tax Knowledge Assessment is neither an offer nor a guarantee of employment.
  • Sponsored Job #21757

    Create a job alert for this search

    Team Leader • Hudson, MI, US

    Related jobs
    Team Leader

    Team Leader

    Carrols Corporation • Jackson, MI, US
    Full-time
    Quick Apply
    Carrols owns and operates more than 800 Burger King Restaurants, and we need great people on our team! As a Team Member, you will become an important member of a fast-paced team that serves up the ...Show more
    Last updated: 30+ days ago
    Die Cut Operator - 3rd Shift

    Die Cut Operator - 3rd Shift

    Green Bay Packaging • Archbold, OH, United States
    Full-time
    Essential Duties & Responsibilities.Set up and adjust machinery by pushing buttons, turning valves, pulling safety cord, lifting die boards, using power tools & inspecting.Fill machine with correct...Show more
    Last updated: 30+ days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Fayette, OH
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 23 days ago • Promoted
    Vice President of Equipment (Archbold)

    Vice President of Equipment (Archbold)

    Miller Bros. Const., Inc. • Archbold, Ohio, US
    Part-time
    The Vice President of Equipment plays a critical leadership role in supporting Miller Bros.This position works collaboratively with colleagues, project teams and senior management to uphold MBC's c...Show more
    Last updated: 2 days ago • Promoted
    Customer Service Advisor Float - Michigan - Adrian, MI

    Customer Service Advisor Float - Michigan - Adrian, MI

    WesBanco Bank Inc. • Morenci, MI, United States
    Full-time +1
    Customer Service Advisor Float - Michigan.This position is 100% in office.The employee will work full time in an office in a designated WesBanco location. Consideration for location will be Adrian N...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    Panda Restaurant Group • Jackson, MI, US
    Full-time
    Our Panda Shift Leader associates are important leaders of our team and are responsible for bringing Panda’s mission alive in our restaurants by supporting management in creating food with passion,...Show more
    Last updated: 30+ days ago
    Assistant Service Plaza Manager - Indian Meadow and Tiffin River Service Plazas

    Assistant Service Plaza Manager - Indian Meadow and Tiffin River Service Plazas

    Ohio Turnpike and Infrastructure Commission • West Unity, OH, United States
    Part-time
    The Ohio Turnpike & Infrastructure Commission is seeking a.Assistant Service Plaza Manager to work in our Service Plaza Operations Department at the Indian Meadow and Tiffin River Plazas in West Un...Show more
    Last updated: 30+ days ago • Promoted
    Personal Banker Full-Time Teller - Brooklyn

    Personal Banker Full-Time Teller - Brooklyn

    Bank Michigan • Brooklyn, MI, USA
    Full-time
    Quick Apply
    Full Time Personal Banker (aka Teller) to assist in our Brooklyn Branch.In addition to a professional, customer-focused demeanor, candidates should have previous customer service and cash handling ...Show more
    Last updated: 30+ days ago
    Assertive Community Treatment Team Leader

    Assertive Community Treatment Team Leader

    Segue, Inc. • Jackson, MI, USA
    Full-time
    Quick Apply
    Jackson & Hillsdale counties in Michigan for over 40 years, offering intensive and essential services and programs.We are searching for a qualified Team Leader for our Hillsdale, MI, facility.T...Show more
    Last updated: 24 days ago
    Shift Leader

    Shift Leader

    Taco Bell • BROOKLYN, MI, US
    Full-time
    As a Shift Leader at Team Lyders, you will support daily restaurant operations, assist in training and developing team members, and ensure exceptional service for our guests.You’ll play a key role ...Show more
    Last updated: 30+ days ago
    Team Member

    Team Member

    Checkers & Rally's • JACKSON, MI, US
    Full-time
    At Checkers & Rally’s we make a difference in people’s lives by serving our Franchisees, Teams, and Guests.As a member of the team you will be responsible for helping ensure we are 1st Choice for o...Show more
    Last updated: 30+ days ago
    Customer Service

    Customer Service

    Lowes • Kunkle, OH, United States
    Full-time
    Job Title : Customer Service Representative.As a Customer Service Representative at Lowe’s, you will be responsible for providing exceptional customer service by assisting customers with inquiries, ...Show more
    Last updated: 12 days ago • Promoted
    Assistant Store Leader (Assistant Manager)

    Assistant Store Leader (Assistant Manager)

    7-eleven • West Unity, OH, US
    Full-time
    If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role! We're hirin...Show more
    Last updated: 5 days ago • Promoted
    ASST STORE MGR in ARCHBOLD, OH S23805

    ASST STORE MGR in ARCHBOLD, OH S23805

    Dollar General • Archbold, OH, US
    Full-time
    At Dollar General, our mission is Serving Others! We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribu...Show more
    Last updated: 30+ days ago • Promoted