Customer Support Specialist (Rancho Cucamonga)

Customer Support Specialist On-Site | Riverside, CA

Maverick Manufacturing is looking for a Customer Support Specialist Representative whos equal parts detail-driven, steady under pressure, and obsessed with delivering a smooth, accurate experience for customers from the first call to the final shipment.

If you enjoy making things run cleanly, communicating clearly, and keeping orders moving without friction, this role will feel like home.

About the Role

Youre the first person customers talk toand the last person who checks the details before an order goes out the door. In this full-time, on-site position, youll manage the entire order process : entering purchase orders, coordinating internally, communicating with customers, and ensuring every order is accurate, documented, and delivered on time.

Our business moves fast. Your organization, responsiveness, and precision keep everything flowing without sacrificing quality.

What Success Looks Like (First 90 Days)

Orders entered accurately, on time, with clean documentation

Customer inquiries acknowledged within two hours

Proactive, timely communication across Sales, Production, and Logistics

Customers express confidence in your responsiveness

Internal teams rely on your attention to detail to keep fulfillment and shipping on track

Key Responsibilities

Customer Service

Be the primary contact for all customer inquiries, orders, and updates

Communicate professionally by phone and email

Provide order status, lead times, and product information

Build positive relationships that support customer satisfaction and retention

Order Processing

Enter and process purchase orders with strong accuracy

Verify details against quotes, pricing, and inventory

Issue POs to suppliers to support customer orders

Coordinate with Sales, Operations, and Shipping for timely fulfillment

Track orders from entry through delivery

Maintain organized order records and documentation

Administrative & Cross-Functional Support

Assist with order adjustments and customer documentation

Resolve discrepancies quickly by communicating internally

Support improvements that enhance accuracy and customer experience

Who Were Looking For

Experience & Skills

24+ years in customer service, order processing, or sales support

Manufacturing / distribution experience is a plus

Strong attention to detail; ability to manage multiple orders

Comfortable with ERP, CRM, or order management systems

Clear, professional written and verbal communication

Core Qualities

Detail-driven and committed to accuracy

Calm under pressure and able to pivot cleanly

Service-minded and responsive

Collaborative across Sales, Operations, and Logistics

Compensation & Benefits

Competitive salary (based on experience)

Health, dental, vision

401(k)

Paid time off

Growth opportunities in Finance / Operations as the company scales

Flexible schedule

On-site role in Riverside, CA

How to Apply

Email hr@maverickmfginc.com with the subject line :

Customer Support Specialist Maverick (Riverside)

Please include :

Your resume or LinkedIn profile

A short note (300 words) describing a time you resolved a customer issue or improved an order process

Your earliest available start date