Apptad - TIBCO L2 Support EngineerApptad Inc • United States
Apptad - TIBCO L2 Support Engineer
Apptad Inc • United States
3 days ago
Job type
- Full-time
- Quick Apply
Job descriptionBachelor's degree in Computer Science, Information Technology, or related field. 3 6 years of experience in TIBCO middleware support. Strong knowledge of TIBCO BW, EMS, Administrator, and Hawk. Experience with Unix / Linux environments and shell scripting. Familiarity with monitoring tools and log analysis. Good understanding of integration patterns and SOA principles. Excellent problem-solving and communication skills. Ability to work in a 24x7 support environment (on-call rotation may be required). TIBCO certification(s) in BW or EMS. Experience with cloud platforms (AWS, Azure) and containerization (Docker, Kubernetes). Knowledge of ITIL processes and ticketing tools (ServiceNow, Remedy).
Job Title : TIBCO L2 Support Engineer
Location : Remote
Mode : Contract (6+ Months) Level 3
Key Responsibilities :
- Provide L2 support for TIBCO middleware components including BW (BusinessWorks), EMS, Hawk, Administrator, and ActiveMatrix.
- Monitor and troubleshoot integration services and message queues.
- Perform root cause analysis and resolve incidents within defined SLAs.
- Collaborate with L3 support and development teams for complex issue resolution.
- Participate in deployment activities, patching, and upgrades.
- Maintain documentation for configurations, procedures, and known issues.
- Support disaster recovery and business continuity planning.
- Ensure compliance with security and audit requirements.
Required Skills & Qualifications :
Preferred Qualifications :
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