Job Description
Our client is looking for a Technical Support Analyst for a 3-month contract in Anderson, SC 29624.
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\nOur client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
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\nContract Duration : 3 Months\nRequired Skills & Experience
- Associate's degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.
- 2+ years of experience.
- Knowledge of the assigned area.
- Desktop and / or Infrastructure support experience.
- Account Specific Training or Certification
Technical writing competency.
Coding / programming competency.Cloud & SaaS services competency.Sound understanding of customer support, operations, and processes.Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.Demonstrated capability to achieve results in a fast-paced, client-driven environment.Strong desire and enthusiasm to serve customers.Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.Working knowledge of the Microsoft Office application suite, including MS Outlook.\n\nWhat You Will Be Doing\nDaily Responsibilities
Acts as a single point of contact for the intake, triage, and resolution of incidents and the management of requests.Ensure prompt service delivery to end users through the monitoring and management of the intake of all incidents and support requests through all accepted channels (phone, email, ticket system / web portal, walk-up).Aims to resolve all tickets within the team’s scope of responsibility, or ensures that all items are correctly reviewed, updated, and reassigned to other appropriate IT teams.Manufacturing setting tasks.\n\n
\nApplicants must be currently authorized to work in the US on a full-time basis now and in the future.