Client Service Supervisor

Client Service Supervisor

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem : a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

Overview

If you have experience in the commercial (property / casualty) insurance environment, supporting a book of middle to large market accounts and have a valid property / casualty license, we are looking for a Client Service Supervisor who is responsible for overseeing a team dedicated to providing exceptional service both to internal and external clients within the branch. This position reports directly to the Branch Client Service Director and maintains a strong dotted-line relationship with the Branch Manager to ensure alignment with the Branch's strategic goals and will promote the value Gallagher delivers to clients.

How You'll Make an Impact

What The Day Will Look Like :

• Supervise and mentor a team of client service representatives, providing guidance, support and performance feedback.
• Service as the primary point of contact for a designated book of accounts, ensuring clients receive timely and effective service.
• Develop and maintain strong relationships with clients, understand their unique insurance needs and provide tailored solutions.
• Oversee the management of client accounts, including policy renewals, endorsements and claims processing.
• Ensure accuracy and compliance in all client documentation and communications.
• Implement and monitor service standards and procedures to enhance operational efficiency and client satisfaction.
• Collaborate with internal departments to resolve client issues and improve service delivery.
• Assist in the development and execution of strategic plans to grow and retain the client base.
• Analyze client feedback and market trends to identify opportunities for service improvement and product offerings.
• Prepare and present regular reports on team performance, client satisfaction and account status to senior management.
• Utilize data analytics to drive decision making and improve service outcomes.

Skills and Experience That Will Lead to Success

Proven leadership experience with the ability to motivate and develop a team. Strong technical property and casualty knowledge.

Background in account management, servicing, placement and negotiation of property and casualty coverages. Ability to solve problems and think independently.

Strong written and verbal communication skills. Ability to pay attention to detail while working under pressure. Ability to organize, prioritize, monitor and control workflow, with close attention to deadlines. Be energetic / have a sense of urgency. Positive and flexible attitude.

Required Bachelor's degree with 5+ years of experience or GED with 10+ years of experience in the commercial (property / casualty) insurance environment with a valid property / casualty license. 3+ years of experience as a supervisor or account executive. Strong knowledge of insurance products, policies and regulations.

Preferred Prior experience designing and implementing productivity and client service improvements. Experience leading and managing teams (preferably with a matrix environment) within an operational service delivery or shared services environment. Keen understanding of professional and industry standards / practices.

Behaviors

Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills. Comfortably engage others in consultative discussion. Effectively manages / balances multiple and sometimes competing priorities. Works in a self-directed manner.

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market / geography, complexity or scope, specialized skill set, lines of business / practice area, supply / demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve : Medical / dental / vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include : Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We Value Inclusion and Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.