1053-IS Epic Business Analyst-Senior

1053-IS Epic Business Analyst-Senior

Organization :

City and County of San Francisco – Department of Public Health

Department : Public Health

Job class :

1053-IS Business Analyst-Senior

Salary range : $129,506 – $162,942

Role type :

Permanent Civil Service

Hours : Full‑time

Exam type : Position Based Test

Rule : Rule of the List

List type :

Combined Promotive and Entrance

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values diversity in its workforce. All employees work to advance equity, inclusion, and diversity across race, ethnicity, gender, sex, sexuality, disability, and immigration status.

Application Period :

Friday, October 24, 2025 – Tuesday, November 18, 2025

Role Description

Under general direction, the Senior Epic Business Analyst oversees complex aspects of the systems development cycle : needs analysis, cost‑benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production, technical and procedural documentation, user training, and post‑implementation assessment and administration. The analyst may be the primary MIS resource for an organization with a complex system.

Important and Essential Duties

Identify opportunities for improving business processes through automation and assist in preparing proposals to develop new systems.

Analyze data processing needs; research and evaluate software on multiple platforms to assist users in meeting departmental goals; assist in developing evaluation criteria for software.

Determine operating characteristics and requirements; develop or modify general system design; write detailed design specifications; conduct walkthroughs for proposed solutions.

Analyze feasibility and develop requirements for new systems and enhancements; ensure the design fits user needs.

Install and enhance software; program, test, debug and install new / modified programs.

Provide technical support for computer and telecommunications systems; troubleshoot system problems and implement solutions.

Conduct system analysis and may conduct programming activities for complex systems; document new and modified systems; coordinate user training; convert new programming from test to production.

Interface with users to determine system needs and requirements; instruct users on newly implemented systems; define system requirements; design and code programs as needed; review impact of modifications.

Prepare or assist clients in preparing service requests to implement system changes; determine effort and cost; prioritize requests.

Provide technical production support for online and batch systems; assist with processing schedules; update and produce reports.

Coordinate with outside vendors and contractors to complete projects and service requests; define, assign, and evaluate their work.

Determine database structure; normalize data; convert data between platforms; design, develop and generate routine and ad‑hoc reports.

Determine security levels; test database applications for functionality and effectiveness.

Minimum Qualifications

Certification :

EPIC module certification (back‑end configuration, installation, testing, etc.). Verification occurs at the time of job offer.

Education :

Associate degree in business administration, public administration, information systems, economics, finance, computer science or a closely related field, OR equivalent in terms of total course credits / units (at least 60 semester or 90 quarter credits, with at least 20 semester or 30 quarter credits in a related field).

Experience :

Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

Substitution

Additional experience may be substituted for the required degree on a year‑for‑year basis (up to a maximum of two (2) years). One (1) year is equivalent to 30 semester units / 45 quarter units with a minimum of 10 semester / 15 quarter units in a related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

The following points apply to qualifications : verification of EPIC certification; obtaining certification information via UserWeb; one year of full‑time employment equals 2,000 hours.

Important Note

Please be sure to clearly indicate how you meet the minimum qualifications in your application. Misrepresentation may disqualify you from this recruitment or future job opportunities.

Selection Procedures

The selection process includes a training and experience evaluation (weight : 100%). Candidates must pass this evaluation to continue and will be ranked on the confidential eligible list.

Additional selection steps may be conducted by the hiring department before a final decision.

Equal Employment Opportunity

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, HIV / AIDS status, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category under the law.

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