Arizona Staffing is hiring : Event Operations Supervisor, Audio Visual Grand Hyat

Operations Supervisor

The Operations Supervisor leads floor operations with a focus on customer service, staff leadership and development. The Operations Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. This role may also participate in location administrative duties in support of onsite operations and for career development. This position reports to the DET, DOO, or Operations Manager.

Key Job Responsibilities

Operations Management

• Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.
• Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
• Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
• Ensures flowsheets are updated and properly completed.
• Works with team to establish coordinated communications for the management of events.
• Attends venue meetings as needed (examples : daily banquet event order meetings, pre and post conferences).
• Assists management in team member compliance with Operational Excellence.
• Provides suggestions for scheduling and operational efficiencies accordingly.

Customer Service

Training / Staff Development

Event Technology

Job Qualifications

Bachelor's degree is preferred. 3-5 years of customer service or hospitality experience is preferred. 3-5 year of audio-visual experience is required. Internal applicants must meet / complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. External applicants must meet / validate and achieve / complete all training and certifications required for this position, within 60 days of start date.

Competencies

Deliver World Class Service : Hospitality, Ownership

Do The Right Thing : Manages Ambiguity

Drive Results : Directs Work, Achieves Goals

See The Big Picture : Financial Acumen

Value People : Builds Effective Teams

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are : Continuously, Frequently, Occasionally, and Never.

Physical Activities

Sitting : 2-3 Hours

Standing : 4-5 Hours

Walking : 4-5 Hours

Stooping : 2-3 Hours

Crawling : 2-3 Hours

Kneeling : 2-3 Hours

Bending : 2-3 Hours

Reaching (above your head) : 2-3 Hours

Climbing : 0-1 Hours

Grasping : 4-5 Hours

Lifting Requirements

0 - 15 lbs

16 - 50 lbs

51 - 100 lbs : Occasionally

Over 100 lbs : Occasionally

Carrying Requirements

0 - 15 lbs

16 - 50 lbs

51 - 100 lbs : Occasionally

Over 100 lbs : Never

Auditory / Visual Requirements

Close Vision : Continuously

Distance Vision : Continuously

Color Vision : Frequently

Peripheral Vision : Occasionally

Depth Perception : Frequently

Hearing : Continuously

Pushing / Pulling Requirements

0 - 15 lbs

16 - 50 lbs

51 - 100 lbs

Over 100 lbs : Occasionally

Work Environment

Hotel Work is performed in a hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore.

Warehouse Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and / or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.