Senior Manager of Account Management / Customer Success

Job Description

Job Description

Location : NYC preferred

Reports to : CEO

About Us

Brij is a venture-backed, high-growth software startup based in NYC. Our AI-powered platform helps omnichannel consumer brands gain valuable customer data that is currently lost to retailers and marketplaces. We “bridge” online and offline audiences to drive revenue across channels. Our suite of tools—warranty registration, sweepstakes, rebates, and more—empowers brands to connect with consumers wherever they shop.

We work with some of the world's best brands, including Heineken, Feastables, Momofuku, Health-Ade, Skullcandy, and Gozney.

We’re a lean, diverse team with a bias toward action and extreme ownership. Our customer-first mindset drives everything we do, and we’re excited to build the future of omnichannel commerce.

Role Overview

We’re seeking a Director of Account Management & Customer Success to lead Brij’s post-sales organization. This is a highly strategic and cross-functional leadership role, responsible for ensuring our customers achieve measurable success while driving retention and revenue growth. You’ll oversee a team of account managers and customer success professionals, define scalable processes, and build a customer-first culture that fuels Brij’s next phase of growth.

What You’ll DoLeadership & Strategy

• Lead, coach, hire, and scale a high-performing Account Management and Customer Success team
• Establish best-in-class processes, success frameworks, and metrics to enhance retention, renewals, and upsells
• Partner closely with Sales, Product, and Marketing to deliver seamless customer journeys and experiences.
• Analyze customer data to inform strategy and identify opportunities for improvement.

Customer Retention & Growth

Process & Operational Excellence

Team Development

Who You Are

Why Join Brij?

$135K-$155K base, $160-$190K OTE

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