Talent.com
GUEST SERVICE REPRESENTATIVE
GUEST SERVICE REPRESENTATIVEMCR Hotels • Killeen, TX, US
GUEST SERVICE REPRESENTATIVE

GUEST SERVICE REPRESENTATIVE

MCR Hotels • Killeen, TX, US
30+ days ago
Job type
  • Full-time
Job description

Guest Service Representative

The Guest Service Representative at the Residence Inn Killeen serves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities.

Responsibilities:

  • Greet guests and complete the check-in process
  • Input and retrieve information from the computer and PMS system
  • Confirm guest information, room rate, selection of room, code electronic keys
  • Provide information to guests about hotel amenities & local area
  • Assist guests with check-out
  • Ensure rooms and services are correctly accounted and charged
  • Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
  • Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
  • Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
  • Answer and manage phone calls in a timely manner, managing multiple tasks at once
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner
  • Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
  • Receive, retrieve, and relay messages and packages to guests
  • Other duties as assigned

Requirements:

  • Front desk experience preferred, but will train the right fit
  • Experience with the brand a strong plus
  • Highly motivated and self-directed
  • Exceptional customer service skills required
  • Must possess strong computer skills
  • Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
  • Excellent English communication skills both written and verbal
  • A can-do attitude and a hands-on approach
  • A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
Create a job alert for this search

GUEST SERVICE REPRESENTATIVE • Killeen, TX, US

Similar jobs

Bilingual (Spanish) Financial Service Representative

Heights FinanceKilleen, TX, United States
Full-time

If you're seeking more than just a job, join Heights Finance and kickstart your career.Are you ready to make a difference in the world of consumer finance? At Heights Finance, a proud member of the...Show more

 • Promoted

Call Center Representative (Flexible Schedule)

Mass MarketsKilleen, TX, United States
Full-time +1

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...Show more

 • Promoted

Guest Service Representative

Nothing Bundt CakesHarker Heights, TX, United States
Full-time

A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about.You'll get to play party planner by helping guests order the right cake for their ...Show more

 • Promoted

Full-Time Customer Service Representative

MCIKilleen, TX, United States
Full-time

Customer Service Representative.MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple...Show more

 • Promoted

Call Center Sales Representative

Mass MarketsKilleen, TX, United States
Full-time +1

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...Show more

 • Promoted

Tech Support Representative

Mass MarketsKilleen, TX, United States
Full-time

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...Show more

 • Promoted

Member Services Rep Front Desk Weekend

Excel FitnessKilleen, TX, United States
Full-time +1

Perform to your best abilities during your assigned work shift.Monitor and maintain club cleanliness and atmosphere.Stay proficient in Planet Fitness mobile app use, content, and updates.Ensure tha...Show more

 • Promoted

Associate Field Service Representative

SRCFort Hood, TX, United States
Full-time

Associate Field Service Representative to become one of two OEM representatives supporting local units at Fort Hood, TX.SRCTec designs, manufactures, and supports advanced radar and sensor systems ...Show more

 • Promoted

Territory Sales Representative

Alleviation Enterprise LLCKilleen, TX, United States
Full-time

Alleviation is expanding our sales team tailored for individuals who crave autonomy, value work/life balance, and seek continuous growth opportunities.We hold firm to the belief that our culture of...Show more

 • Promoted

Direct Sales Representative

Alleviation Enterprise LLCFort Hood, TX, United States
Full-time

Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.Our company has been committed to helping our valued clients and suppo...Show more

 • Promoted

Member Services Rep - Part Time (16+)

Excel FitnessKilleen, TX, United States
Full-time +1

Perform to your best abilities during your assigned work shift.Monitor and maintain club cleanliness and atmosphere.Stay proficient in Planet Fitness mobile app use, content, and updates.Ensure tha...Show more

 • Promoted

B2B Sales Representative

Slice Merchant ServicesKilleen, TX, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more

 • Promoted

Member Service Representative (Overnight)

Crunch FitnessHarker Heights, TX, United States
Full-time +1

MEMBER SERVICES REPRESENTATIVE (OVERNIGHT).Part Time or Full Time, Hourly.Morgan St, Harker Heights, TX 76548.Managing Partner / Assistant General Manager.Looking for a member services representati...Show more

 • Promoted

Customer Service / Front Desk SR

Tru Fit AthleticKilleen, TX, United States
Full-time +1

Why Join TruFit Athletic Clubs?.Growing and So Can Your Career.Competitive Benefits: Health coverage for FT & PT, EAP, 401k, Holiday Pay, PTO, and more.Inclusive Work Environment: Join a team that ...Show more

 • Promoted

Member Services Representative - Seasonal

Excel FitnessKilleen, TX, United States
Full-time +1

Perform to your best abilities during your assigned work shift.Monitor and maintain club cleanliness and atmosphere.Stay proficient in Planet Fitness mobile app use, content, and updates.Ensure tha...Show more

 • Promoted

Tech Support Representative

MCI CareersKilleen, TX, United States
Full-time

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E...Show more

 • Promoted

Member Services Representative

Planet FitnessHarker Heights, TX, United States
Full-time

We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great...Show more

 • Promoted

Remote Market Research Participants. No Experience (Ideal For Customer Service Representative)

Apex Focus Group LLCHarker Heights, Texas, United States
Remote
Full-time

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in...Show more