Customer Service Representative

Pleasant Hill, CA

Order Type : Temp To Full-Time

TPG has exciting Customer Service Representative positions with a well-established and stable company health service organization in the Pleasant Hill area. The ideal candidate will have a minimum of 2 years of experience in phone-supported customer service, with strong skills in handling challenging customer situations while maintaining professionalism and composure.

Responsibilities:

• Answer incoming calls and provide high-quality customer support
• Handle escalated or challenging customer interactions with patience and professionalism
• Update and maintain customer account information accurately
• Troubleshoot and resolve customer technical issues in a timely manner
• Ensure all customer interactions are documented and follow company policies

Qualifications:

• Minimum 2 years of phone-supported customer service experience
• Proven ability to manage difficult customers calmly and effectively
• Strong problem-solving and communication skills
• Detail-oriented with excellent typing\data entry accuracy
• Experience in a healthcare or service-related environment preferred but not required

Location: Pleasant Hill, CA area (On-site only – no remote/hybrid)

Call to Action: Email resume to tpgsr@theplusgroup.com
Pay Rate & Benefits: $19–$20 per hour DOE plus Medical Insurance after 60 days and Paid Sick Leave after 90 days