Supervisor - Patient Transport - FT - Nights - MRH

Job Title

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Supervises daily staff activities for patient transport area.

Responsibilities :

• Performs staff responsibilities as needed to fulfill required service levels. Leads the handling and resolution of complex issues and complaints.
• Determines, coordinates and supervises daily staffing assignments and levels.
• Provides direction, orientation, training, coaching, and mentoring to staff. Performs or assists with performance evaluations and disciplinary actions.
• Assesses quality of services delivered and facilitates staff development programs. Ensures staff compliance with departmental and organizational policies, procedures, and protocols. Assists with policy and procedure updates and Performance Improvement activities.

Competencies :

ACCOUNTABILITY, CUSTOMER SERVICE, EFFECTIVE COMMUNICATION, MANAGE BUSINESS PRIORITIES, MANAGING PEOPLE, MEASURING PERFORMANCE RESULTS, PATIENT AND FAMILY CENTERED CARE, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements :

High School Diploma or Equivalent (Required)

Additional Job Information :

Complexity of Work : Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience : One (1) year of patient transportation or supervision experience required.

Working Conditions and Physical Requirements :

75 lbs Non-Patient = 40%

75 lbs Non-Patient = 60%