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Assistant Manager

Assistant Manager

Links Car WashYork, SC, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow.

Responsibilities :

1. Operational Support :

  • Assist the Site Manager in overseeing the day-to-day operations of the car wash facility.
  • Implement and enforce company policies and procedures to ensure efficient operations.
  • Monitor and maintain inventory levels of chemicals, equipment, and other necessary items.
  • Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards.
  • Assist in scheduling and coordinating shifts, ensuring adequate staffing levels.

2. Customer Service :

  • Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally.
  • Assist management to resolve customer issues and complaints in a timely and satisfactory manner.
  • Assist in training and guide staff members on delivering excellent customer service.
  • Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty.

    • 3. Staff Supervision and Training :

  • Assist in training new team members.
  • Provide ongoing coaching, guidance, and performance feedback to the crew members.
  • Partnering with Site Manager on employee performance and productivity.
  • Foster a positive and collaborative work environment, promoting teamwork and employee morale.

    • 4. Safety and Compliance :

  • Ensure employee compliance with all safety regulations and company policies while on duty.
  • Conduct regular safety inspections and implement corrective measures as needed.
  • Assist in training staff on safety protocols and procedures.
  • Maintain accurate records of incidents, accidents, and safety-related activities.

    • 5. Administrative Tasks :

  • Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data.
  • Assist in budgeting and monitoring expenses to ensure financial targets are met.
  • Assist in the customer claims process, including documentation, de-escalation, and approval / denial.

    • Requirements :

  • High school diploma or equivalent
  • Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and decision-making abilities.
  • Proficient in using computer systems and software for administrative tasks.
  • Ability to work flexible hours, including weekends and holidays.
  • Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities involving holding, grasping, pulling and turning
  • Must be willing to work in hot / cold weather conditions if necessary

    • Benefits :

  • Competitive Pay
  • Paid Time Off
  • Flexible Hours
  • Employee Bonuses & Commissions
  • Health, Dental, and Vision insurance
  • 401K Match
  • Parental Leave

    • Joining our team as an Assistant Manager offers a rewarding opportunity to contribute to the success of our car wash facility while gaining valuable management experience. If you have a passion for customer service, team leadership, and operational excellence, we would love to hear from you.

    Note : This job description is intended to provide a general overview of the responsibilities and requirements of the position and may be subject to change or modification to meet the needs of the business.

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    Assistant Manager • York, SC, US

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