Financial Counselor

Job Details

Job Location

Sonterra - San Antonio, TX

Position Type

Full Time

Job Shift

Day

Job Category

Finance

Description

Position Summary :

The Financial Counselor will provide financial assistance and guidance to patients undergoing treatment at our medical oncology office. This position involves explaining insurance coverage, assisting with payment plans, identifying financial assistance programs, and ensuring that patients understand their financial responsibilities. The Financial Counselor will work closely with patients, insurance providers, and healthcare teams to facilitate smooth financial processes while maintaining a high level of confidentiality and compassion.

Key Responsibilities :

• Insurance Verification & Billing :

Verify patient insurance coverage, co-pays, deductibles, and benefits for oncology treatments.

Assist patients in understanding their insurance benefits, out-of-pocket costs, and financial responsibilities.

Serve as the main point of contact for patients seeking financial guidance or assistance.

Collaborate with oncology physicians, nurses, and other office staff to ensure timely and accurate billing.

Maintain accurate records of patient interactions, payment arrangements, and financial assistance applications.

Provide regular reports on financial counseling activities, payment collections, and outstanding balances to management.

Qualifications

Qualifications :

Work Environment :

This position operates in a medical office setting and requires regular interaction with patients and healthcare providers. The Financial Counselor must be able to work in a fast-paced environment while maintaining a compassionate and professional demeanor.