COMMUNITY SUPPORT SPECIALIST

The Management Trust • Olympia, WA, US

2 days ago

Job type

Part-time

Job description

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Position Overview

Community Support Specialist – Lacey, WA (On-site)

Reporting To : General Manager

Status : Non-Exempt, Part-Time

Salary : $17.00–$21.00 Hourly DOE

Company Profile

The Management Trust is a community association management company that is 100% employee-owned. We believe that effective management anticipates our clients' needs, not merely reacts to them. Our success is based on integrity, trust, experience, and support.

Responsibilities

Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities.
Prepare and mail compliance notices produced from site inspections and / or as reported by the Senior CSS (as needed).
Assist Compliance Administrator by conducting exterior inspections of homeowner change and / or improvement requests in accordance with community standards (as needed).
Assist with mailings to members of the communities.
Oversee Lodge amenity stocking throughout shift (check coffee bar, rooms are clear of debris, patio during warm month, etc.).
Maintain and file community / homeowner records.
In coordination with Operations Manager, set up and maintain association information (Call-To-Action text, CC&R text, etc.) via the Company's proprietary software program.
Program Lodge access.
Coordinate and file association facility reservations.
Assist GM with meeting follow-up action items, including compliance letters (including one-offs).
Prepare notices, newsletters, flyers, and other documents for internal and external needs.
Box / archive end-of-year documentation.
Other duties and special projects as assigned.

Qualifications

High School Diploma (or equivalent); Associate's Degree preferred.

Proficiency in administrative support – generally between 1-4 years, depending on the position level.

Solid knowledge of Microsoft Outlook, Excel, and Word; intermediate skills a plus.

Conflict resolution skills.

Ability to meet deadlines and address time-sensitive issues.

Superior multi-tasking skills.

Excellent written and verbal communication.

Ability to provide high-level customer service with astute attention to detail and organization.

Must be a team player.

Ability to manage workflow amid shifting priorities.

Willing to learn Company process and procedures, and learn / use proprietary software.

Adaptable and dependable with a solid attendance record.

Professional and respectful demeanor with all internal and external customers at all times.

Special Position Requirements

Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy.

Essential Functions

Use standard office equipment, including computer, phone, copier / scanner, etc.

Be stationary for periods of time.

Relocate up to 25 pounds.

Travel to and from offsite locations.

Schedule & Travel

Scheduled hours and days vary per business needs.

This position may require occasional long hours to meet business needs.

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

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Community Specialist • Olympia, WA, US