Customer Service Representative

Description:

Customer Service Representative

Compensation: $19.50/ hour

Who We Are

At Erie Home, we are a fast-growing, premium home improvement company, ranked among the Top 10 of Qualified Remodeler's Top 500 for 2024 and featured on the INC 5000 list. With nearly 100 locations and $525M in annual revenue, we’re rapidly expanding and looking for a strategic, hands-on digital leader to drive our paid search performance to the next level.

About the Role

In this role, responsibilities include handling customer complaints and inquiries to ensure a high level of satisfaction. The position involves close collaboration with Customer Service Representatives (CSRs) and other departments to effectively resolve issues and support the Installation Department by conducting customer completion calls. Additionally, the role provides valuable feedback to Department Managers to help drive continuous improvement. A strong emphasis is placed on going the extra mile to uphold and enhance the company’s exceptional service reputation and ensure overall customer happiness.

Work Environment:

• Toledo, OH (Headquarters)
• On-Site
• Full-Time

Key Responsibilities:

• Set Office Schedule: You'll enjoy a consistent Monday through Friday schedule from 8 AM to 5 PM.
• Customer Communication Savvy: With 3 years of prior experience in customer communication, you're well-prepared for this role.
• Goal-Oriented: A strong focus on performance-based goals and the drive to meet them is key.
• Persuasion: Leverage your ability to hold persuasive conversations over the phone, a valuable skill in this position.
• Resilience: Capable of handling and overcoming customer objections, you demonstrate the resilience needed in this role.
• Effective Communication: Your strong communication skills, both verbal and written, ensure your success.
• Competitive Drive: With a self-driven, competitive spirit, you strive for excellence in all you do.
• Tech Proficiency: Show your computer proficiency, including data entry skills.

Benefits:

• Competitive Compensation
• Full Insurance Package: medical, dental, vision, life, disability, supplemental, and more
• FSA/HSA Options
• 401(k) with company match
• Paid Personal Time Off & Holiday Pay
• Growth Opportunities in a Fast-Paced Environment

Requirements:

Requirements:

• Consistent Monday through Friday schedule, 8 AM to 5 PM.

• 3 years of experience in customer communication.

• Ability to handle and overcome customer objections.

• Proficient in computer use and data entry.

Join Us & Lead the Future of Customer Service!

If you have a passion for delivering exceptional customer experiences and enjoy solving problems, we’d love to have you on our team as a Customer Service Representative. In this role, you’ll be the first point of contact for our customers, providing friendly, knowledgeable support and ensuring every interaction reflects our commitment to excellence. You’ll work closely with cross-functional teams to resolve issues, assist with follow-up processes like post-installation calls, and share valuable feedback to help improve our services. If you take pride in going the extra mile and find satisfaction in turning challenges into positive outcomes, join our team!

About Erie Home:
Erie Home is one of the largest and fastest-growing home services providers in America, specializing in premium roofing and basement waterproofing systems. With over 100 coast-to-coast locations, the company fuses local expertise and national scale to deliver standout products and customer service. Erie Home’s rigorous craftsmanship standards, technology, flexible financing, and an industry-leading warranty have earned an A+ rating from the Better Business Bureau, as well as top reviews on other platforms. Since 1976, Erie Home has proudly transformed more than 400,000 homes across America. The company has been part of the Gridiron Capital portfolio since 2021. Learn more at www.eriehome.com.

Erie Home does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, any other applicable federal, state or local protected class or other non-merit factor. If, because of a disability, you need reasonable accommodation for any part of the application process, please contact Human Resources and let us know the nature of your request and your contact information.