IT Support Contractor

A company is looking for an IT Contractor to lead desktop support operations and ensure a reliable, secure, and seamless technology experience for employees.

Key Responsibilities

Serve as the primary point of contact for all desktop support needs across Mac and Windows devices

Troubleshoot and resolve hardware, software, and connectivity issues quickly and effectively

Manage device onboarding, provisioning, and deprovisioning processes through MDM

Required Qualifications

3+ years of hands-on IT support experience, preferably in a SaaS or startup environment

Strong knowledge of macOS and Windows troubleshooting, Google Workspace, Jira, Okta, and MDM systems

Familiarity with ISO 27001 or SOC 2 compliance requirements is a plus