Help Desk Specialist

As a Help Desk Specialist for a financial institution in Philadelphia, you will be responsible for resolving corporate employees' and clients technological issues in a timely manner. This team supports all end user devices, including PC's, laptops, tablets, phones, etc. You will be expected to work as a team, creating and maintaining technical documentation while providing outstanding service to corporate employees.

Role Overview :

Hybrid work schedule (2 days in office)

$55,000 Base Salary

Overtime Pay Possible

Health, Vision, Dental

401K with match

Paid time off

Paid holidays

Role Responsibilities :

• Work with employees to research, diagnose, and resolve technical problems with products and services
• Resolve all issues in respectable timeframe or escalate for further investigation
• Install, configure, test and maintain hardware and software
• Train and guide internal employees on the use of technical products and software
• Document all incoming tickets, including steps and actions taken to fix issues
• Educate yourself on new and emerging technologies to support the organizations rapidly changing technical environment
• Manage day to day support services with strategic projects and initiatives

Experience Needed :