Customer Care Representative

Industrial Valves And Gears Power Transmission Team

Do you thrive in a dynamic customer care environment? Would you like to work for a global energy technology company? Join the Industrial Valves and Gears Power Transmission Team!

Turbomachinery & Process Solutions operates across 120 countries and serves the entire energy value chain and industrial sector. We provide high-performance gearing and gear coupling solutions and services to solve the most complex power transmission challenges, such as energy transition or hydrogen technologies.

Partner with the best

The Customer Care Representative plays a critical role in the commercial operations process, serving as the primary liaison between internal teams and external customers for parts quoting, order entry, and customer support. This role requires a high level of ownership, attention to detail, and cross-functional coordination to ensure accurate and timely processing of customer requests from quote to order fulfillment.

As a Customer Care Representative, you will be responsible for :

• Customer Quoting & Order Management
• Preparing and issuing accurate parts quotes, often under tight deadlines and with complex configurations.
• Entering customer orders into Oracle, ensuring all required fields and validations are completed.
• Cross-Functional Coordination
• Collaborating with Sales, Engineering, Sourcing, Tax, Credit, and Customer Compliance teams to resolve issues related to pricing, customer setup, and order processing.
• Process & System Management
• Utilizing multiple systems relative to compliance, credit, order entry, pricing tools, and order lifecycle management.
• Customer Communication
• Along with the sales manager identified, serving as the primary point of contact for assigned customers or regions, ensuring timely and professional communication.
• Providing guidance to customers on documentation requirements (e.g., tax certificates, HTS codes, shipping instructions).

Fuel your passion

To be successful in this role you will :

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns :

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect :

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.