Regional Account Manager - Primary Care

Regional Account Manager Primary Care

HealthDrive delivers on-site healthcare services to residents of long-term care facilities, offering a comprehensive suite of specialties including primary care, behavioral health, dentistry, optometry, podiatry, and audiology. Our mission is to improve the quality of life for patients through compassionate and consistent care, while supporting our partners with reliable, integrated healthcare solutions tailored to the unique needs of senior populations.

HealthDrive is seeking a dedicated Regional Account Manager Primary Care to join our Field Operations team in Connecticut. This role focuses exclusively on managing and supporting HealthDrive's Primary Care service line. The Regional Account Manager will build and maintain strong relationships with long-term care and skilled nursing facilities, ensuring high-quality service delivery and consistent client satisfaction. This hybrid position requires daily travel within the state and a minimum of 50 in-person visits per month, with multiple facility visits per day likely required to meet this goal.

Responsibilities

• Serve as the primary point of contact for facilities receiving HealthDrive's Primary Care services across Connecticut.
• Conduct monthly in-person and / or remote meetings with each customer to assess satisfaction, review clinical reporting, address concerns, and support care delivery.
• Develop and maintain strong relationships with medical directors at each location, whether or not they are an employee or strategic partner of HealthDrive.
• Develop and maintain strong relationships with facility administrators, nursing directors, and care teams and develop new sales opportunities when key points of contacts move to a new facility.
• Navigate clinical reporting during meetings to ensure alignment with client goals and track performance.
• Identify opportunities for service expansion, cross-selling, and business growth within existing accounts.
• Collaborate with internal teams (including clinical operations, provider support, and company leadership) to resolve client issues and ensure smooth service delivery.
• Track client feedback and service delivery performance to identify areas for improvement and growth.
• Support the onboarding of new accounts and maintain engagement with existing customers.

Qualifications