IT Desktop Support Analyst - Baldwin Park, CA(Onsite)

Position : IT Desktop Support Analyst

Location : Baldwin Park, CA

Full time

Salary plus benefits

Immediate start

Overview :

We are looking for a skilled IT Support Analyst to join our team in Los Angeles. The candidate will provide comprehensive support across Windows and Mac environments, ensuring smooth IT operations and supporting our transition to cloud-based solutions. The role involves hardware provisioning, software maintenance, and assisting a remote workforce.

Key Responsibilities :

Technical Support : Provide Tier 1-3 support for Windows and Mac OS.

Cloud Migration : Assist in migrating digital resources to the cloud.

Hardware Management : Oversee hardware inventory and provisioning.

System Maintenance : Upgrade and maintain Windows and Mac systems.

Remote Support : Set up IT for remote workers, including VPN and remote apps.

User Training : Train staff on new systems and software.

Vendor Coordination : Work with vendors for hardware and software needs.

Security : Ensure compliance with network security protocols.

Ticketing : Use service management tools to resolve support requests.

Qualifications :

Experience : 5+ years in IT support with Windows and Mac.

Skills : Knowledge of cloud technologies, Active Directory, and security tools.

Communication : Strong verbal and written skills.

Problem-solving : Excellent troubleshooting abilities.

Education :

Bachelor's degree in IT or related field preferred.

Benefits :

Competitive salary, health insurance, 401(k), and professional development.